Co-Op - Customer Service Admin (Spring 2025)

The Co-Op - Customer Service Admin position involves diverse tasks that support the Customer Service Organization. Interns will engage with customers, manage order processing, and ensure all activities comply with financial and regulatory standards. This internship experience will give you direct insight into customer service operations while utilizing platforms like Salesforce and SAP.

To qualify for the Co-Op - Customer Service Admin position, candidates need to hold a High School Diploma/GED and must be actively enrolled in a degree program. Previous customer-facing roles, along with experience in data entry or inventory management, are highly preferred, enriching the overall internship experience.

The Co-Op - Customer Service Admin internship requires onsite attendance for at least three days per week, making it less flexible than a fully remote position. This setup encourages collaborative teamwork and allows interns to fully engage with the customer service organization.

Interns at our company will develop robust skills in customer interaction, project management, and compliance processes. Additionally, you’ll gain experience with essential software tools like Salesforce and SAP, which can significantly enhance your career prospects in customer service and administration.

During the Co-Op - Customer Service Admin internship, interns will work on various projects, including managing customer communications, tracking regulatory compliance, and performing administrative tasks like invoicing and generating reports. This hands-on experience is invaluable for understanding customer service operations.

Unfortunately, relocation assistance is not provided for the Co-Op - Customer Service Admin internship. Candidates are advised to consider local commuting options to ensure they can meet the required onsite attendance.

The Co-Op - Customer Service Admin internship is expected to last from January/February 2025 through August 2025. This duration allows interns to fully immerse themselves in the team's operations and projects, facilitating meaningful professional growth.

When answering this question, focus on specific examples where you engaged with customers and resolved issues, highlighting your communication and problem-solving skills. Showcase your ability to remain patient, adhere to company policies, and ensure customer satisfaction.

Demonstrate your organizational skills by describing a method you use to prioritize tasks, like assessing urgency and customer needs. Discuss how you manage your time effectively and ensure timely responses, emphasizing any relevant tools you utilize.

Mention any familiarity with platforms like Salesforce, SAP, or even general administrative tools like Excel. Provide examples of how you used these systems to perform your tasks efficiently and contribute to a team setting.

Share your approach to de-escalating tense situations, such as remaining calm, actively listening, and validating the customer's feelings. Highlight a successful resolution you achieved in a past experience to demonstrate your conflict resolution skills.

Convey your enthusiasm for working in customer service and the opportunity to learn more about compliance and administrative tasks. Discuss your desire to contribute positively to customer experiences and your eagerness to grow within a supportive team.

Articulate your long-term career goals in customer service, perhaps aiming for a leadership position or specializing in compliance. Demonstrating ambition and a clear vision of your career path shows interviewers you are committed to growth.

Provide a specific story where you exceeded customer expectations. Focus on what actions you took, the positive outcome it generated, and how it reflects your commitment to outstanding service.

Reassure the interviewer of your adaptability by discussing past experiences where you quickly learned new software or technologies. Highlight any online courses or training you've pursued to strengthen your tech skills.

Share a situation where collaboration was integral to achieving a goal. Discuss your role within the team, how you contributed your strengths, and how the team ultimately succeeded.

Mention specific tasks you've managed, such as data entry, processing invoices, or generating reports, and explain the importance of accuracy and timeliness in these functions. Relate this to your readiness for the Co-Op - Customer Service Admin position.