Clinical System Engineer I - Medical Device Technical Support

• Prioritize answering customer inquiries, both internal and external, per established guidelines and documents in ERP system; consult as appropriate with Clinical Applications Specialists, peers, Management, Global Customer Support and Lab IT Specialists.
• Provide consistent follow up to ensure customer satisfaction and meet minimum key performance indicators.
• Implement problem solving and troubleshooting techniques to resolve customer concerns raised during installation, operation, and maintenance events.
• Establish and maintain ERP certification.
• Learn bioMérieux products and procedures that are job specific and assist with implementation of new products.
• Learn and develop networking skills to provide connectivity support for our solutions.
• Perform on-call duties as needed to provide 24-hour technical support to customers.
• Participate in revenue generation initiatives through promotion of value-added projects and services.
• Perform all work in compliance with company quality procedures and standards.
• Perform other duties as assigned.

• Associate’s degree or technical school equivalent in Electronic Technology, Computer Science with 2+ years of experience in mechanical, electrical, vacuum, or laser systems.
  • High school diploma/GED with 5 years of experience also accepted
  • Bachelor's degree in Biomedical Engineering, Mechanical Engineering, Electrical Engineering, Biotechnology, or related field with 0 years of experience also accepted
  • Biomedical instruments experience preferred.
• Experienced in resolving customer problems and providing a high level of customer satisfaction.
• Demonstrated ability to develop a working knowledge on multiple complex electrical systems.
• Proficiency in basic networking skills.
• Knowledge of bioMérieux products and Salesforce is a plus.

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