Bilingual Customer Service Consultant

Job Summary

A company is looking for a Customer Service Representative (Bilingual - Korean & English) - Contract Role.

Key Responsibilities

• Provide excellent customer service support to Korean and English-speaking clients via various communication channels
• Manage and resolve customer inquiries and issues using Zoho Desk in a timely manner
• Document customer interactions and generate daily reports on trends and service enhancements

Required Qualifications

• Bilingual fluency in Korean and English (written and spoken)
• Minimum 5 years of experience in customer service, with at least 2 years supporting U.S.-based companies
• Proven experience using Zoho Desk or a comparable helpdesk platform
• Proficiency in Microsoft Word, Google Workspace, and Slack
• Background in the technology and cryptocurrency industries is strongly preferred