BDC Service Team Lead

Job Summary

A company is looking for a BDC Service Team Lead to support day-to-day operations and mentor team members in a remote setting.

Key Responsibilities

• Provide operational support to the Service Leadership team, including coverage and escalations
• Manage inbound and outbound call queues while fulfilling team lead duties
• Act as a role model and mentor, fostering a positive and inclusive team environment

Qualifications

• Bachelor's degree or equivalent work experience in the automotive industry, call center, or customer service
• Minimum 2 years of demonstrated proficiency in BDC Service operations
• Strong understanding of BDC systems, policies, and procedures
• Proven success in meeting or exceeding department performance metrics
• Experience with outbound tools such as Conversica, Teleservice, and Service Connect