Computer Field Technician

A Computer Field Technician at BC Tech Pro is responsible for performing hardware repairs and installations on laptops and desktops at customer locations. You'll be the face of our service, providing on-site support and ensuring customers receive a top-notch experience. With a flexible work schedule and pay based on the number of calls completed, it’s a perfect blend of technical skills and customer interaction.

To apply for the Computer Field Technician role at BC Tech Pro, you need hands-on experience with replacing components on laptops and desktops. Additionally, a valid driver’s license and reliable transportation are essential since you’ll be traveling to various job sites. Flexibility for local travel and a commitment to being available for a minimum of three weekdays are also part of the requirements.

Pay for a Computer Field Technician at BC Tech Pro is structured based on the number of calls completed. You start at $35 per call, with additional compensation based on the distance traveled. This system allows you to control your earnings based on the work you choose to take on, making it a great fit for self-motivated individuals.

As a Computer Field Technician with BC Tech Pro, you will complete certifications from industry leaders Dell and Lenovo. These certifications are online and free of charge to you. They serve as valuable credentials that enhance your technical expertise and increase your service effectiveness in hardware repairs.

A reliable form of transportation is crucial for the Computer Field Technician role at BC Tech Pro, as you will be visiting multiple work sites throughout each day. You must also possess a valid driver's license to perform your duties safely and effectively.

The work schedule for a Computer Field Technician at BC Tech Pro typically runs Monday through Friday during the day shift. You’ll have flexibility in your schedule, but you must be available for a minimum of three weekdays each week to maintain consistent service levels in your territory.

Yes, as a Computer Field Technician at BC Tech Pro, you need access to a computer and the Internet. This access is required to log into your tech portal each day, where you will code your calls and map out your route, ensuring that your day runs smoothly.

In your response, provide specific examples of past experiences where you've successfully repaired or installed hardware components. Discuss any relevant technical training or certifications that have equipped you for this role with BC Tech Pro.

Discuss how you approach customer interactions by using clear communication and patience. Highlight any past experiences where you've effectively resolved issues while ensuring a positive customer experience.

Walk through your troubleshooting process, emphasizing your methodical approach. Mention how you identify the problem, the tools and resources you use, and how you determine the best solution for hardware issues.

Share an example where time constraints were a factor, and describe how you managed the situation to resolve the issue. Detail the steps you took to remain focused and deliver results effectively under pressure.

Talk about how you assess call urgency and customer needs when planning your daily route. Discuss your decision-making process and how it ensures efficiency and customer satisfaction.

Be specific about the types of laptops and desktops you’ve worked on, mentioning brands or models if applicable. This will showcase your hands-on experience and expertise relevant to the Computer Field Technician role at BC Tech Pro.

Discuss strategies you use to stay organized, such as keeping detailed notes, setting reminders, and mapping your routes ahead of time. Emphasize the importance of planning to maximize efficiency and effectiveness in your job as a Computer Field Technician.

If you enjoy working independently, explain how this fits your working style. Share experiences that demonstrate your ability to manage your time effectively, solve problems autonomously, and make sound decisions without direct oversight.

If applicable, mention your past experiences with Dell and Lenovo devices. Highlight any specific repairs or installations you've performed on these brands to show your familiarity with their products.

Share your passion for technology and how it aligns with BC Tech Pro’s mission. Discuss the appeal of hands-on work, the opportunity to travel locally, and the unique compensation structure that encourages hardworking technicians.