Banker - 3rd and Stevens Branch

As a Banker at Banner Bank in Spokane, your primary responsibility will be to provide an excellent client experience while processing transactions accurately. You'll assist customers in reaching their financial goals by recommending and selling various bank products and services. This involves both in-person and telephone communications, where your role is vital in maintaining strong relationships and delivering top-notch customer service.

To excel as a Banker at Banner Bank, ideal candidates should have at least 3 months of job-related experience in cash handling, client service, and sales. Strong organizational skills, effective communication abilities, and a knack for relationship building are essential. A background in a teller role is preferred, as is competency in basic math, negotiation, and problem-solving.

Working at Banner Bank offers a comprehensive benefits package including medical, dental, and vision insurance, life insurance, and paid vacation time. You also enjoy 11 company-paid holidays, a 401k plan with a generous match, as well as tuition reimbursement. These benefits not only support you financially but also promote your well-being and personal development.

Applying for the Banker position at Banner Bank is a straightforward process! Simply complete our application online and answer a few questions. Following that, you will take a quick assessment. If selected, you will participate in phone and on-site interviews, giving you the opportunity to showcase your skills and fit for the role.

The starting hourly wage for a Banker at Banner Bank generally begins at $18, reflecting your skills and experience. This can increase based on your background and qualifications, with a potential maximum range of $22.23 per hour, ensuring that your efforts and commitment are recognized.

At Banner Bank, we pride ourselves on a collaborative, community-focused work culture. We place great value on diversity and inclusion, ensuring all employees feel respected and valued. Our teams thrive on strong interpersonal relationships and actively engage in community outreach projects that reflect our commitment to helping others.

The interview process for a Banker position at Banner Bank is designed to be smooth and straightforward. After submitting your application, you will have a phone interview followed by an on-site interview with the hiring manager and additional team members. This way, we ensure that candidates not only fit the qualifications but also align with our company's values.

When answering this question, highlight specific examples from your past roles where you effectively resolved customer issues, maintained relationships, or exceeded client expectations. Emphasize your hands-on experience in cash handling and sales while underscoring your commitment to providing exceptional service.

Share your techniques for maintaining composure under pressure. Discuss how you prioritize tasks in busy times, employ effective communication skills, and address client concerns promptly. Giving an example of a challenging situation and how you handled it can provide great insight into your capabilities.

Describe your approach to understanding clients' needs and recommending products that meet those needs. You might want to elaborate on your knowledge of the bank's offerings and how you can leverage your interpersonal skills to effectively pitch these products during conversations.

Define teamwork in a banking context and explain how cooperation and support among colleagues can enhance client experiences. Use real examples demonstrating how you have successfully collaborated with teammates to achieve shared goals or resolve issues.

Outline a specific instance where you effectively sold a product or service, including how you identified a client’s need, tailored your approach, and closed the sale. Use metrics or feedback to illustrate the success of your sales strategy.

Share your thoughts on essential qualities such as reliability, strong communication, and sales skills. Explain how these attributes contribute to building trust and fostering positive relationships with clients, and back up your answers with examples from your experience whenever possible.

Explain your methods for maintaining accuracy in cash handling, such as double-checking transactions and using checklists. You might also want to mention the importance of remaining focused and organized in fast-paced environments to minimize errors.

List the banking software or tools you've used, and explain how your experience with these has improved your efficiency and service delivery. If you have experience with specific tools used at Banner Bank, make sure to mention those!

Reflect on your passion for providing financial solutions and assisting clients in achieving their financial goals. Discuss your desire to work for a respected institution like Banner Bank and how its values align with your personal aspirations.

Detail your approach to handling complaints and resolving issues. Explain the importance of listening actively to understand the customer’s concern, offering solutions, and ensuring follow-up to rebuild trust and enhance the customer experience.