Support Specialist

As Support Specialist of b_labs you will be responsible for providing support to users via telephone and electronic communication. You will acknowledge and support product onboarding questions and issues encountered. You must hold expertise in software support, customer service and community engagement. As an integrative member of the b_labs team, you will be actively contributing to the creation of a safe, collaborative, growth-focused, purposeful, value-driven and diverse company culture across all organizational levels

• You have at least 3-5 years of experience in the field of customer service/ customer care
• You have practical experience in handling user & customers with high-quality service level
• You have experience in applicable channels & operating systems (e.g., web chat)
• You have experience of interacting with customers & developing strong interpersonal/ verbal communication channels

Office environment: When you come to our b_labs office, you'll find creative workspaces, a well-equipped kitchen, and an open design to foster collaboration between teams.

Education budget: We believe the learning journey never ends, therefore you will be entitled to an annual education budget to take part in trainings, courses or onsite conferences of your choice.

Flexibility: You know best whether you want to work from home or in the office. However, if you want to join your teammates onsite, we will subsidize the costs for lunch to foster the b_labs office community

Mobility package: When you are joining the b_labs office, we will subsidize your mobility expenses for public transport.

Equipment: From "Day 1" you will receive all the equipment you need be successful at work. Therefore, you can choose your laptop and get all the tools you need to stay on top of your game.