Key accounts Customer Success Intern (x/f/m)

What you’ll do

You will support the team in the following areas:

• Set-up the project framework and governance with the client, defining the key objectives, KPIs and timeline;
• Participate in the project: prepare & animate project meetings, coordinate all the streams with the client, identify & solve potential roadblocks, follow-up the advancement vs objectives and timeline
• Give recommendations to perfectly integrate Doctolib into the client's environment: audit the activities, propose new ways of organization integrating Doctolib, ensure perfect integration into their IT systems working closely with the Technical consultant on the project
• Support the team in planning the future: identify opportunities to develop Doctolib inside the client (new users, new services..), ensure users are autonomous and that the right governance is in place, plan passover with the Key Account Performance Manager
• Establish relevant KPIs to monitor project success and ensure client satisfactions and alignment with strategy

Who you are

If you don’t meet all the requirements below but believe this opportunity matches your expectations and experience, we still encourage you to apply!
You could be our next team mate if you:

• You are a studying in Healthcare Economics or Biomedical Engineering;
• You are comfortable with SAAS technologies or you have a keen interest in tech;
• You have an analytical mindset and can structure projects;
• You have strong communication skills, both written and oral;
• You can find solutions and know how to explain them simply;
• Italian is your mother tongue and you're fluent in English.

What we offer

• • 6 months internship
  • A monthly allowance (1.000 euros gross by month)
  • Transportation costs covered (Milan ATM subscription)
  • Hybrid mode (min 3 days in the office/week)
  • Sport offer with Fit-Prime
  • Meal vouchers - 8€/working day
  • Continuous training programs on all key competencies (English, soft skills, expertise)
  • Internal mobility opportunities you're welcome to apply for
  • High-quality office spaces supporting collaboration, health and wellbeing
  • Participation in team building & company events
  • Access to our discount platform Corporate Benefits & local partnerships
  • Breakfeast in the office ! 

• An interview with a Recruiter (30’ in English)
• An interview with one or two Manager from your future team (45’)
• A final Interview with the BU Director (30’)