Azure Tier 1 Support Analyst

Job Summary

A company is looking for an Azure Tier 1 Support Analyst to join their cloud and security services team.

Key Responsibilities

• Monitor ticketing system and respond to Azure-related support requests
• Perform basic triage and troubleshooting for virtual machines, resource availability, and access issues
• Manage Azure-related user access, roles, and resource permissions

Required Qualifications

• 1-3 years of experience supporting Microsoft Azure environments
• Experience with a ticketing system (e.g., ServiceNow, ManageEngine, Zendesk)
• Microsoft Certified: Azure Fundamentals (AZ-900) or Azure Administrator Associate (AZ-104)
• Familiarity with ITIL practices or MSP support models
• Exposure to Microsoft 365 and hybrid cloud environments