Head of Sales & Customer Experience

Artifact Uprising is seeking a visionary and strategic leader to join our team as the Head of Sales & Customer Experience. In this pivotal role, you will be responsible for shaping and driving the overall customer experience, leading Customer Experience and Design Services teams, and spearheading the development of a new Sales team focused on business-to-business (B2B) solutions. You will play a key role in ensuring our customers receive exceptional service while driving revenue growth through innovative sales strategies. This role reports to the CEO of Artifact Uprising and will be a member of the Executive Leadership Team.

• Sales Strategy and Team Development
• Develop and execute a comprehensive sales strategy focused on expanding Artifact Uprising’s presence in the B2B market, specifically targeting businesses in need of high-quality photo printing solutions.
• Build and lead a Sales team, setting clear goals, establishing sales processes, and providing the necessary training and resources for success.
• Collaborate with marketing, product development, and other teams to align sales initiatives with overall company objectives.

• Customer Experience
• Oversee and enhance the customer experience strategy, ensuring that touchpoints reflect the brand's values.
• Lead the Customer Experience team in delivering exceptional service and improving customer satisfaction to drive long term value and repeat business.
• Implement data-driven insights and feedback mechanisms to continuously refine and elevate the customer journey.

• Design Services
• Guide the Design Services team in providing expert design assistance, ensuring customers can realize their creative visions with ease.
• Foster collaboration between the Design Services team and other departments to deliver seamless, personalized experiences.
• Drive innovation in Design Services to meet evolving customer needs and preferences.

• 10+ years of experience in customer experience, sales, or related leadership roles, with a strong track record of driving growth and improving customer satisfaction.
• Proven experience in building and leading high-performing teams, with a focus on sales and customer experience.
• Understanding of B2B sales strategies and the ability to develop and execute successful sales plans.
• Excellent executive level leadership skills, including: communication, collaboration, and the ability to inspire and motivate teams.
• Data-driven mindset with the ability to analyze metrics and make strategic decisions based on insights.

Artifact Uprising® is a Colorado-based company that creates premium quality, customizable photo goods for your digital photos. Driven by the mission to empower people to tell their stories effortlessly, beautifully and often, the company is known for elevated design and thoughtfully sourced materials. Signature products include the Layflat Album touting ultra-thick pages and foil-stamped covers, textured matte Everyday Prints, and a line of customizable frames.  

Artifact Uprising was recently named on the Built In Colorado’s 2024 Best Places to Work list. We are a tight-knit team who works with some of the latest technology to delight and inspire our customers.  

Job Perks

Industry leading health, vision and dental insurance for families (Plans cover 100% for employees and up to 95% for dependents), flexible vacation policy, Gym partnership with ClassPass, 401(k) matching plan, Year-End Company Bonus Plan.

Why Artifact Uprising?

Creative Freedom We value the creative process and look to our employees to speak into Artifact Uprising products, identity and approach – regardless of position or title. We look for driven people who demonstrate initiative to take the company to the next level.  

The Working Life

We strive to create a workplace where everyone works hard but also has the flexibility and balance to enjoy life outside of the office.  

It Won’t Be Boring

We are a small company with big ideas - and we recognize it will take every last one of us to reinvent the way brands approach business. We believe a good workplace empowers its team to rise to new challenges, expand their skill sets and think outside of the box. Through this, we foster a company culture that is always growing, always reaching, and always looking to see things differently.  

Interested in this position?

Tell us why you want to work at Artifact Uprising and what we should know about you. 

Artifact Uprising is an Equal Employment Opportunity (EEO) employer. We do not discriminate based upon race, color, sexual orientation, gender identity, religion, national origin, age, disability, or veteran status.