Technical Data Analyst

A Brief Overview

We are looking for a highly capable Technical Data Analyst to join our Claims Operations Compliance and Data team and work from the Atlanta, GA metro a.  This role will serve as a technical lead on the US Claims Data Solutions Team. The team’s mission includes but is not limited to building and distributing claims reports and visualization.

How You Will Make an Impact:

• Must be able to perform work under limited technical direction and within broad limits and authority, on assignments with potentially a significant impact on departmental results.
• Solving difficult problems that requires an understanding of a broader set of issues.
• Gather and manipulate claims data from multiple operating systems, conduct analysis, identify trends, and summarize findings to “tell the story behind the numbers”.
• Support U.S. Claims compliance with governance related directives and assist Claims Compliance and Data Manager with projects on an as-needed basis
• Manage the Reporting Calendar to ensure an equitable distribution of work within data team
• Mentor solutions-oriented staff and ensure team collaboration on data and compliance related initiatives
• Serve as the key Claims business contact and liaison for reporting requests. This includes helping to diagnose/validate the business need and prioritize requests for analysis and reports

• Work directly with IT to ensure best practices are being followed in data collection, data accuracy, and data integrity
• Ability to quickly evaluate the accuracy of data and information.

What We Need:

• Must have good business acumen (i.e. understand how an insurance company works and makes money, including how this role impacts both Argo Group and our customers’ ability to be profitable).
• An advanced knowledge of the claims business environment in order to effectively discuss and prioritize reporting needs though:
  • A minimum of five years’ experience focused on data and compliance in a claims environment or other equivalent experience working with data gathering and analysis.
  • Experience supporting specialty programs and partnering with TPAs, MGAs, or other outside vendors preferred.
  • Bachelor’s degree from an accredited university strongly preferred.  Two or more related designations or four additional years of related experience focused on data and compliance or other equivalent experience working with data gathering and analysis.
  • Proficient in MS Office Suite (particularly Access and Excel) and other business-related software.
• Prior experience with data profiling software is required, specifically:
  • Ability to read, understand and develop SQL code / MS SQL Server / Oracle
  • Experience with data mining and profiling along with an ability to perform analysis across data groups
  • Understanding of claims compliance reporting and analysis
  • Familiarity with ISO and NCCI or any other statistical agent preferred
• Demonstrated ability to prioritize workload and handle multiple projects simultaneously
• Strong customer focus – with the ability to work directly with internal and external partners

• Must have excellent communication skills and the ability to build lasting relationships.
• Exhibit natural curiosity
• Desire to work in a fast-paced environment.
• Excellent evaluation and strategic skills required.
• Must possess a strong customer focus.
• Effective time management skills and ability to prioritize workload while handling multiple tasks and deadlines.
• Must work independently and demonstrate the ability to exercise sound judgment.
• Demonstrates inner strength.  Has the courage to do the right thing and demonstrates it on a daily basis.
• Intellectual curiosity.  Consistently considers all options and is not governed by conventional thinking.
• Proficient in MS Office Suite and other business-related software.
• Polished and professional written and verbal communication skills. 
• The ability to read and write English fluently is required. 
• Must demonstrate a desire for continued professional development through continuing education and self-development opportunities

Physical Demands

Unless otherwise specified below as an essential function of the job, this role generally operates within a standard office environment requiring the use of a PC and other related office equipment.

About Working in Claims at Argo Group

• Argo Group does not treat our claims or our claims professionals as a commodity. The work we offer is challenging, diverse, and impactful.
• Our Adjusters and Managers are empowered to exercise their independent discretion and, within broad limits and authority, be creative in developing solutions and treat each case as the unique situation it is. 
• We have a very flat organizational structure, enabling our employees have more interaction with our senior management team, especially when it relates to reviewing large losses. 
• Our entire claims team works in a collaborative nature to expeditiously resolve claims.  We offer a work environment that inspires innovation and is open to employee suggestions. We even offer rewards for creative and innovative ideas. 
• We believe in building an inclusive and diverse team, and we strive to make our office a welcoming space for everyone. We encourage talented people from all backgrounds to apply.

How We Work - Our Employee Values

Employees at Argo thrive together as a responsible, profitable specialty insurer where all stakeholders share in our success.  
 

We are committed to:

• Demonstrate entrepreneurial spirit:
  • Get the job done in a non-bureaucratic, resourceful manner.
  • Create a culture of accountability ensuring the delivery of world-class products and services.
• Do the right thing:
  • Act with integrity always.
  • Adhere to the commitments set forth in the Argo Group Environmental, Social and Governance program.
• Collaborate:
  • Create an open and transparent environment in which diverse experience, skill sets, and individuals can team together to drive optimal outcomes.
  • Encourage and include unique perspectives at all times.
• Respect each other:
  • Create an environment that promotes dialogue, mutual support and cooperation between and among all, where people are fun to be around, proud of what they do, and willing to achieve beyond normal expectations.