Quadrivium Security Operations Center (SOC) Manager

Our Company Partner Quadrivium is searching for a Security Operations Center (SOC) Manager.

**THIS IS NOT AN APPRENTICESHIP**

The Security Operations Center (SOC) Manager oversees the SOC team and plays a crucial role in utilizing Remote Monitoring and Management (RMM) tools alongside third-party services to identify, analyze, document, and coordinate prompt responses to service issues. These issues arise from alerts generated by hosted applications and internal servers, storage, and databases, as well as off-hours communications from employees and clients. Following established Incident Response Procedures, SOC operators assess alerts and escalate them to the appropriate personnel, providing relevant data to assist in troubleshooting. The SOC remains engaged, coordinating additional resources until the incident is fully resolved.

Quadrivium is a trusted partner for companies looking to establish a robust cyber defense strategy. Our team of professionals is fully certified and dedicated to evaluating, planning, and executing world-class cyber security and IT services. We aim to provide peace of mind to our clients by taking care of the technical aspects they may not have the expertise to handle. As the founder and CEO, Clinton Bell, a CompTIA CySA+ and ACA-certified professional, ensures that our team is committed to protecting your data every step of the way. The Network Administrator will be able to deploy, configure, maintain, and monitor all active network equipment to ensure smooth network operation.

• Process Ownership: Constantly develop, review, refine, and enforce methods and best practices around the process (ITIL) definition, scoping, documentation, budget tracking, staffing, client satisfaction reporting, etc.
• Take Ownership of all SOC management servers (RMM) and hosting (Cloud) providers
• Take Ownership of Firewall Management Systems
• Take Ownership of Centralized Antivirus Management Systems
• Take Ownership of Client Patch Management Systems
• Provide leadership, technical expertise, and management to the SOC team
• Provide monitoring for excellent network availability and quality assurance
• Ensure 24x7 coverage of the SOC by maintaining SOC Operators’ duty schedule
• Ensure SOC team achievement of the production Service Level Agreement (SLA)
• Creation and maintenance of a stable office environment for PC and Desktop users internal and external clients
• Network administration and configuration for desktop infrastructure support services
• Provide consistent monitoring of Backup and Disaster Recovery devices and manage failures as required
• Configuration and fine-tuning of monitoring tools for all network infrastructure
• Ensure configuration management records are updated following the removal/installation of hardware/software
• Maintain situational awareness of the environment
• Provide knowledgeable assistance and coordination with service providers, vendors, and other outside support
• There may be a requirement to work outside normal office hours to undertake routine maintenance or resolve problems

• Must have exceptional long-term IT Support experience, preferably in a SOC/NOC environment
• Must have solid in-depth team management experience
• Experienced Sound applied and theoretical knowledge of Microsoft Desktop Operating and Application systems
• Strong written and verbal communication skills
• Experience in working with strict SLA (Internal and External)
• Windows desktop support experience
• Experience with IT helpdesk with a ticketing system
• Experience in creating and maintaining technical support and end-user support documentation
• SOC Manager must demonstrate a functional understanding of network equipment, their operating systems, inter-networking operating system (IOS) commands, and network protocols infrastructure and interdependencies
• The SOC Manager shall possess skills/methods that utilize appropriate tools to rapidly identify and notify technicians /management of network outages and/or problems
• Good working knowledge in the area of optical transmission network (SDH/DWDM), data networking (TCP/IP), IP protocols (BGP, IGP, OSPF, IS-IS, MPLS...), IP addressing, DNS’s and IP-VPN’s
• Skilled in performing complex, network performance analysis and root cause analysis
• Demonstrated technical skill in fault isolation and problem resolution in a production, multi-protocol, multi-vendor environment
• Strong organizational, planning, and people management skills including coaching, promoting teamwork, resolving conflict, and conducting performance evaluation
• Creative thinking, to be able to come up with new ideas to improve network operations standards and procedures
• Motivational skills and the ability to supervise and lead a team of SOC/NOC Engineers
• Ability to establish and maintain cooperative working relationships with other departments, services providers, company and vendor support organizations
• Outstanding judgment and the ability to interact in a stressful and challenging environment
• Ability to work in a team and communicate effectively
• Must be well organized and practical with a logical, analytical approach to problem-solving.
• Experience working in a virtualized environment (VMware, Hyper-V, Cisco UCS, etc.)
• In-depth knowledge of Microsoft Products. Specifically:
• Windows (all versions up to and including current Windows 11) and server (Administration)
• Microsoft Office Suites and M365 (all applications)
• Visio
• Project

• Excellent knowledge of best practices around management, control, and monitoring of network infrastructure
• Must have at least one certification (Network+, MCITP, CCNA, MCP, Apple, Fortinet, etc) Advanced certification preferred
• 5+ years of relevant service at a large data center/SOC environment required
• 2+ years’ experience as a SOC Manager required
• 4-year College Degree or equivalent relevant work experience

• Competitive salary based on experience and qualifications
• Health, vision, and dental benefits
• 401K with Matching contributions
• Performance-based incentives
• On-the-job training & support
• Fun working environment and culture
• Opportunities for advanced training and support

Exciting Opportunities from Our Company Partners!

Apprenticely is sharing internal job openings from our trusted Company Partners. Here’s how it works:

* We’ll submit your resume to the hiring company.

* They will review applications and decide who to interview.

Please note: Apprenticely does not conduct interviews for this role.

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Good luck! 🚀