Agentic Experience Specialist

Job Summary

A company is looking for an Agentic Experience Specialist, specializing in user experience and AI interactions.

Key Responsibilities

• Collaborate with customers to design AI-driven solutions that optimize workflows and enhance customer satisfaction
• Lead the design of conversational AI interfaces, ensuring they are intuitive and aligned with the brand's voice
• Analyze user feedback and conversational data to continuously improve the user experience and AI models

Required Qualifications

• Deep understanding of conversation design principles and human-to-human communication
• Experience with conversational prototyping tools and familiarity with prompt engineering for Large Language Models
• Experience with Salesforce products, particularly Service Cloud and Einstein
• Strong writing and dialogue scripting abilities focused on clarity and brand alignment
• Ability to interpret conversation data and analytics to measure interface success