Head of CRM & Patient Experience

At Abano Healthcare, we’re all about creating smiles—literally! As the largest Dental Support Organisation in Australia and New Zealand, we’re proud to support a network of industry-leading brands like Lumino The Dentists, Maven Dental, and 1300Smiles Dentist. With over 240 practices and a team of 2,000+ dedicated professionals, we provide top-tier dental care to communities across both countries.

But we’re more than just a healthcare provider. We’re innovators in dental services, passionate about embracing the latest technologies and setting new standards in patient care. Whether it’s cutting-edge treatments, state-of-the-art equipment, or digital transformation, we’re always pushing the envelope to make sure our patients walk out with a healthy, happy smile.

At Abano, we don’t just fix teeth—we create experiences that keep people coming back and build long-lasting relationships. Because at the end of the day, our goal is simple: making the world a healthier, brighter place—one smile at a time.

We are seeking a Head of CRM & Patient Experience to lead our patient engagement strategy, optimize our CRM systems, and drive exceptional experiences at every touchpoint.

What You’ll Do:

✅ Lead CRM Strategy: Oversee the development and optimization of our CRM systems to enhance patient engagement and retention.
✅ Enhance Patient Experience: Design and implement strategies that create seamless, personalized, and high-quality experiences across our brands.
✅ Data-Driven Insights: Utilize analytics and customer insights to improve patient communications and service offerings.
✅ Collaboration & Innovation: Work closely with marketing, operations, and clinical teams to ensure a unified approach to patient care.
✅ Digital Transformation: Drive initiatives that leverage AI, automation, and omnichannel engagement to revolutionize how we connect with patients.

What You’ll Bring:

🔹 Proven experience in CRM leadership, patient experience, or customer engagement roles.
🔹 Strong expertise in CRM platforms (Salesforce, HubSpot, or similar) and data-driven marketing strategies.
🔹 A passion for delivering outstanding customer experiences in healthcare, retail, or service industries.
🔹 Ability to lead cross-functional teams and influence senior stakeholders.
🔹 Strategic mindset with a hands-on approach to execution and problem-solving.

Why Join Abano?

💡 Be part of a growing, innovative company leading the dental industry.
🌏 Work within a network of highly skilled professionals across Australia & New Zealand.
🚀 Drive real impact by shaping how we engage with patients and elevate their experience.
🎯 Competitive salary, hybrid work flexibility, and career growth opportunities.

Ready to make a difference? Apply now and help us redefine patient engagement in the dental industry!