Senior Partner Success Manager

WHAT YOU'LL DO

The Partner Success Team in Partnerships supports Braze's Services Partners to achieve strong customer outcomes. A Partner Success Manager provides best-in-class strategic support and guidance to empower our Partners to excel and grow with Braze. The Partner Success Team is focused on four core pillars: Partner Expertise, Operational Efficiency, Advocacy, and Product Adoption, all of which ultimately (and hopefully!) lead to Customers’ renewal and expansion with Braze and with our Services Partners.

Responsibilities:

• Work closely with Partner Account Managers (PAMs) to own upskilling and customer delivery activities for partners within your region
• Be your partners’ service delivery main point of contact and trusted advisor at Braze
• Monitor partner performance against certification targets, shared customer renewals, and partner advocacy and promote activities to help achieve division goals
• Support partner collaboration with internal Braze stakeholders (One Time Services, Customer Success, Technical Account Management) to drive collaboration on shared customer accounts and raise awareness of potential services opportunities
• Build brand equity and awareness for your partners within Braze, driving recognition of their great work, and involving them in relevant marketing initiatives
• Develop and co-own partner-specific education plans to accelerate their expertise with Braze based on their experience and resourcing, and work with Partner Education to advocate for and inform partner educational requirements
• Support Braze partners in remaining at the forefront of Braze’s product, ensuring awareness of relevant product releases and updates
• Schedule, run, and deliver partner meetings and workshops
• Coordinate with other Braze teams including Customer Success, One Time Services, and Technical Support to support your partners’ seamless partnership with Braze
• Effectively triage and de-escalate service delivery escalations raised relating to services partners in your region
• Provide mentorship to junior colleagues
• Contribute to internal projects and initiatives
• Support ad-hoc partner requirements and questions

Please note this job description cannot possibly cover every duty you may need to undertake, you may be asked by your line manager to handle other reasonable responsibilities commensurate with the role.

WHO YOU ARE

• You are an excellent communicator with exemplary written and verbal communication skills coupled with unparalleled follow-up skills. Partners and colleagues have the impression that you listen and understand the strategic problems they are trying to solve
• You’re known for being a “team player.”
• You build great relationships with colleagues and customers/partners
• You have a high level of intellectual curiosity. You see opportunity and growth in learning more about what you do and how it impacts others
• You are highly organized, and excel at managing your time effectively
• You have experience successfully managing complex accounts or projects with sophisticated clients, multiple stakeholders, and competing priorities
• 3-5 years of relevant experience in a related area, for example, Onboarding, Customer Success, Implementations or Project Management

For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $70,600 and $96,000/year with an expected On Target Earnings (OTE) between $88,200 and $120,000/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, Braze offers full- and part- time employees a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that all Braze employees own a piece of our company.