VP, Chief Product Officer

The Role & Opportunity

We are seeking a VP, Chief Product Officer to transform the Zoro.com customer experience and drive the next phase of our growth. This leader will define and execute the product vision to create a compelling destination for business customers to easily find, buy and get everything they need to run their businesses.

The CPO will drive innovation in product discovery and personalization, ensuring that all of Zoro’s business customers -- from the warehouse to the factory floor -- can seamlessly find the right products for all of their business needs. Leveraging machine learning, they will develop scalable solutions to help customers get more and more of their business needs met through continuously improving search relevance, product recommendations and the overall B2B buying experience.

In a newly created role reporting to the President, this position will serve on the executive leadership team and will have the opportunity to harness Zoro’s unique operating model to create differentiated digital experiences. By integrating customer insights, dynamic merchandising strategies, and Zoro’s unique supply chain advantages, the product team will further strengthen Zoro’s position as a leading B2B ecommerce platform.

Responsibilities

• Product Strategy & Vision: Develop and execute a compelling product strategy that aligns with Zoro’s strategic business objectives, grounded in customer obsession
• Customer Obsession: Champion a data-driven approach to identifying customer pain points and opportunities, translating insights into impactful product solutions
• Merchandising & Product Discovery: Design innovative ways to structure, present, and personalize Zoro’s endless assortment, ensuring customers can easily discover and find exactly what they need to run their businesses
• Business Acumen: Define and drive key metrics related to engagement, conversion, revenue growth and customer retention, understanding key levers to drive short and long term success
• Results Orientation: Define and prioritize the product roadmap to optimize for performance while capturing the most value for customers and for Zoro
• Product Information and Data Quality: Lead initiatives to improve product information and data integrity, completeness, and accuracy, ensuring a seamless shopping experience
• Leadership & Team Development: Develop, mentor, and scale a high-performing team, including product, user research and design, digital merchandising and product information
• Platform & Technology Innovation: Partner with engineering, analytics, and data teams to enhance site performance, personalization, and overall user experience
• Cross-functional Collaboration: Partner with marketing, category management, and customer fulfillment to integrate learnings and ensure stakeholder alignment

Qualifications and Experience

• 15+ years of product management experience including demonstrated experience leading high-performing teams
• Proven track record of driving growth and innovation in an eCommerce, MRO or marketplace environment
• Passion for building intuitive, customer-friendly experiences that drive customer satisfaction and loyalty
• Experience merchandising broad and complex product assortment across a wide range of product categories
• Experience leveraging frequent experimentation to make informed analytical decisions while delivering continuous innovation
• Ability to understand technical interdependencies and align cross-functional teams and resources to tackle complex problems 
• Strong strategic orientation with the ability to understand the business strategy and translate the overall vision into actionable and impactful onsite experiences
• Strong business acumen to guide prioritization of team efforts and sequence work appropriately for the greatest impact
• Exceptional team leadership and communication skills at all levels of the team and organization to align toward a shared vision
• Ability to navigate through ambiguity to design and build scalable solutions within a high-growth, fast-paced environment
• Ability to leverage emerging capabilities to design scalable processes that enable rapid and sustained and profitable growth of the team and company

Total Rewards

This executive-level position will be based in our headquarters in Chicago, Illinois. As required by Illinois state law, below is an estimated base salary range. The pay range provided is an estimate based on the job grade for this role, and will be determined by the candidate’s skills and relevant work experience.   

Illinois: $275,000 - 385,000 USD

Zoro’s total compensation plan includes our Zoro Incentive Plan (ZIP) and Long Term Incentive Plan (LTIP), both designed to foster and reward our team members for strong performance. Total compensation will be highly competitive.

In addition to competitive compensation, Zoro offers comprehensive benefits and perks including:

• Medical, dental, vision, and life insurance plans with coverage starting on day one of employment
• Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents. We also support growing your family through access to adoption assistance program
• 6 free sessions each year with a licensed therapist and Wellhub portal membership to support your mental and emotional wellbeing
• At least 18 paid time off days annually for full-time employees and 6 company holidays per year
• 6% company contribution to a 401K Retirement Savings Plan each pay period, no employee contribution required
• Tuition reimbursement, student loan refinancing and access to financial counseling, education, and tools.
• Charitable Gift Program - match gift to an eligible educational, cultural, community health, and human service organizations
• Employee discounts and admission to various civic and cultural institutions around Chicago
• Zoro office perks including coffee bar, beer on tap, unlimited snacks, access to the onsite gym, and incredible city skyline views

For additional information and details regarding our benefits and our parent company, W. W. Grainger, please click on the link here.