Product Analytics Manager

Our Story

Hello there. We’re Zopa.

We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at Zopa.com! 

We’re incredibly proud of our achievements and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning, we’ve also been named in the top three UK’s Most Loved Workplaces. 

If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa, so join us, and make it count. Want to see us in action? Follow us on Instagram @zopalife

At Zopa, our Product Analytics Managers lead teams that translate data and analysis into ideas and strategies to drive our business forward and make our products better for customers. They’re a rare mix: people who are analytical and confident in using data but who can use that data to creatively help drive decision making.

We are hiring for two critical new roles to lead the Lending Product Analytics team across our portfolio of lending products and Current Account Product Analytics team for Zopa's newest product!

This is an opportunity that can give a lot of scope to supercharge your career within a fast-scaling FinTech with huge ambitions! If this challenge excites you, we'd love to hear from you.

Lending Product Analytics Manager

Reporting into the Director of Central Analytics, this role will lead a team of analysts who will be embedded into Product Tribes across up to four different lending products. Our award-wining Lending products are growing rapidly, with over £2bn in lending balances today. As well as leading the team, this person will also directly support the Credit Cards tribe as an individual contributor to their growth. This is a brand new role and team within Zopa and a strong analytics leader will be crucial to the team's success and play a key role in shaping the future of Product Analytics at Zopa.

Current Account Product Analytics Manager

We want to transform the Current Accounts space as we have already done with loans, savings, credit cards and car finance, tying together our Zopa ecosystem, with big ambitions targeting over 1m+ active customers in 3 years' time. This role will be crucial to helping us get there so there's big opportunity for some serious career defining impact. Reporting into the Director of Central Analytics, this role will lead a small team of analysts who will be embedded in the Current Account Product Tribe. Whilst this individual will lead a small group of analysts, they will also be an individual contributor within the Current Account team supporting to provide truly actionable insights.

• Leading, coaching and supporting a team of product analysts to deliver high value insight that drives key product outcomes 
• Collaborating with product managers to understand key business questions and translate them into analytical approaches 
• Generating key insight from customer, market, industry and commercial data and using this insight to drive decision making and help prioritise product roadmaps 
• Modelling the impact of potential and recently launched features and products on customer satisfaction and financial outcomes 
• Defining MI, metrics and measurement frameworks that effectively assess our progress against our product strategies, customer outcomes and business goals 
• Partnering with our data and analytics engineering teams to ensure our datamarts are well structured and will support our long term analytics requirements 
• Problem solving together with software engineers, product designers and our operational teams to build the best possible customer experiences 
• Presenting complex MI and pulling out key insights to product teams and senior leadership 
• Using data to support commercial decision making 
• Building a deep understanding of what drives our customers, to inform our product strategy and roadmap and help understand changes in MI and commercial models 
• Working on technical initiatives, building an understanding of the system and key integrations with other teams  

• You have strong experience working in a Data Analytics role supporting Product teams 
• You are excellent at translating from business questions to relevant and actionable analytical insight which directly addresses these questions 
• You do not get lost in the weeds, but remain laser-focussed on the ‘so what’, delivering insights that will have a meaningful impact
• You can communicate your insights succinctly and clearly, and influence upwards, downwards, and sideways.   
• You are proficient in SQL with experience querying complex data sets –bonus points if you have Python 
• You are confident with BI tools (eg. such as Tableau) and Product Analytics tools (such as Amplitude) 
• You understand statistical principles and techniques and apply them appropriately, making pragmatic trade-offs between rigour and pace 

• You have an aptitude for people management, with experience coaching more junior analysts. Previous line management is an advantage but not essential 
• You are comfortable with workload prioritisation and make trade-offs that aim to deliver the greatest overall insight when faced with competing tasks and timescales 
• You think long-term about what data we will need to collect and how it will need to be structured to allow us to answer future key questions on the horizon 

• You don’t define yourself narrowly. You roll up your sleeves and jump in where help is required 
• Relevant industry experience and/or prior experience working on a newly launched product would be an advantage but by no means essential 

Flexible working? Yes please!

At Zopa we value flexible ways of working. We understand the benefits of face-to-face collaboration and the importance of a good work-life balance. Our teams work in a hybrid manner, from our vibrant UK offices and the comfort of their own homes, at a frequency that suits the team and the work they do.

Not only that – you'll also have the option of working from abroad for up to 120 days a year!* But no matter where you are, we’ll make sure you’ve got everything you need to thrive, both in your work and home life, from day one.

*Subject to having the right to work in the country of choice

Diversity Statement

Zopa is proud to offer a workplace free from discrimination. Diversity of experience, perspectives, and backgrounds leads to better products for our customers and a unique company culture for our people. We are made up of nearly 50 nationalities, have a DE&I forum made up of Zopians wanting to make a difference and we are proud of our culture where everyone can bring their full self to work. Our approach to DE&I is reflected in our hiring process so please let us know if you require any reasonable adjustments.