AI Voice Agent Staff Software Engineer - No AI Experience Neccessary
Our Mission
Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.
Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.
We’re 17 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on.
Your Impact on our Mission
Interested in building our Phone AI Assistant? Read more about it here. As a Staff Software Engineer, you will partner with our Co-Founder as well as some of our most senior and tenured engineers on a new initiative and fast growing product - an AI-based voice agent that answers inbound phone calls to hospitals and doctor's offices. We believe great engineers can learn AI, which is why we're looking for a Senior Software Engineer who's excited about growing into AI development. No prior AI experience required – we'll provide on the job experience and mentorship. This is a unique opportunity for a highly motivated and experienced software engineer to transition into AI development while working with a specialized team within Zocdoc.
Your day to day is…
- Building and maintaining high-quality software that will gradually incorporate AI capabilities
- Learning how to work with LLM’s while continuing to deliver solid engineering work
- Designing scalable, maintainable applications using modern software practices
- Collaborating with Zocdoc’s most talented engineers to learn and gradually take on AI-related projects
- Contributing to the end to end development of consumer facing products
- Building products designed to scale quickly
You’ll be successful in this role if you have…
- 6+ years of professional software development experience with a strong proficiency in C#
- Experience with distributed systems and microservices architecture
- Solid understanding of data structures, algorithms, and software design principles
- An ownership mindset and a proven track record of learning new technologies quickly
- Enthusiasm and passion for learning AI/ML technologies
- Analytical horsepower and a natural curiosity
- Excellent communication and collaboration skills
Benefits:
- Flexible, hybrid work environment
- Unlimited PTO
- 100% paid employee health benefit options
- Employer funded 401(k) match
- Corporate wellness programs with Headspace and Peloton
- Sabbatical leave (for employees with 5+ years of service)
- Competitive parental leave
- Cell phone reimbursement
- Great Place to Work Certified
- Catered lunch everyday along with snacks
- Commuter Benefits
- Convenient Soho location
About us
Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.
Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.
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By
Zocdoc
Our mission is to give power to the patient. We believe there’s no better way to help you have the great healthcare experience you expect and deserve.
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