Operations Engineer I - 1019

Empower your career with Zivaro, where passion meets innovation and inclusion! Embrace the future of IT while being a part of Zivaro's pioneering tech community.

Zivaro isn’t just about technology—it’s about people. We thrive on the energy, talent, and dedication of our workforce. From our culture to professional development, we prioritize our team. We live by our core values every day and hope you will as well!  Come join a Top Workplaces organization!

ZIVARO provides industry-leading consulting and technology services to help clients achieve real business value from their technology investments. From deep foundations in Hybrid IT, Security, Collaboration and Analytics, we support clients across a broad spectrum of industries with IT strategy, planning, implementation and IT operations. ZIVARO’s Hybrid Services connect and accelerate practical business outcomes across all functions of the organization through our comprehensive practice areas.

The Tier 1 Operations Center Engineer with extensive system administrative experience to join out dynamic IT team. In this role, you will play a crucial part in ensuring the stability and efficiency of our clients IT infrastructure. Your responsibilities will encompass providing advanced technical support for end users, maintaining and optimizing network systems, managing server environments, and supporting other team members. 

• At least 1 year experience supporting and troubleshooting end-user systems, including hardware and software, telephony, printers, scanners, video conferencing, and other technologies
• Executable knowledge of MS O365, Azure AD, Domain Controllers, and Windows OS
• Manage and monitor all installed systems and infrastructure Windows/Linux
• Install, configure, test, and maintain operating systems, application software and sys management tools
• Analyze high-level needs across all systems
• Capability and requirement derivation based on customer needs  
• Proactively ensure the highest levels of systems and infrastructure availability
• Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes
• Maintain security, backup, and redundancy strategies (Veeam, AWS, SolarWinds, Azure)
• May write and maintain custom scripts to increase system efficiency and lower the human intervention time on any tasks, (PowerShell, Ansible, Python)
• Participate in the design of information and operational support systems
• Provide 1st level support
• Liaise with vendors and other IT personnel for problem resolution
• Maintains a “customer focus” attitude to ensure customer satisfaction   
• Providing clear, concise, and timely communication with customers, supervisors, and project managers
• Work within a team environment and attend meetings with other team members, customers, etc.
• Working with all technologies: AWS, Windows Server, SQL, Active Directory, Folder Redirection and Roaming Profiles, Group Policy, DNS, DHCP (including scope options), Office 365(Exchange Online, SharePoint Online), F5
• Experience both analyzing, building, and maintaining current/new environments. Documenting customer environments and creating solutions and processes.

• Experience with AWS, VMWare/Hyper-V, Exchange, Office 365, F5
• Proficiency in network protocols, configurations, and security (e.g., TCP/IP, VPN, Firewalls)
• Ability to analyze high level needs
• Ability to define a structured and logical approach to refine the capability into an integrated set of requirements that lead to a fielded product
• Experience with Windows & Unix/Linux systems. GPO, Folder Redirection, Roaming Profiles, Active Directory, Red Hat, MS Exchange (SMTP mail Flow)
• Monitoring (SNMP/WMI)
• Ability to work off hours, weekends, or night shift as needed to support a 24 x 7 Network Operations Center (NOC). (Rarely)
• Excellent oral and written communication skills.

Benefits: Benefit offerings include medical, dental, vision, life insurance, disability, flexible spending accounts, paid holidays, flexible PTO program, 401k program. Come join a Top Places to Work organization!

U.S. Citizenship is required for all positions at Zivaro, due to security clearance and government/federal contracts held by Zivaro.

EEO STATEMENT

 Zivaro, Inc. is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Zivaro prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.