IT Support Specialist

At Kixie, we’re on a mission to empower sales professionals with our all-in-one sales engagement platform. Designed to provide advanced calling and texting solutions, our platform seamlessly integrates with CRMs to simplify workflows, boost efficiency, and help businesses achieve more. With features like automated outreach, real-time insights, and robust reporting, Kixie is transforming the way teams communicate and succeed - all in less time. 

Behind our cutting-edge product are the individuals who drive it forward. Ambition, Community, Teamwork, and Transparency — these are the core values that define us at Kixie. We pride ourselves on fostering a collaborative, innovative, and supportive environment, where every team member’s  contribution is an impact to our success! If you're someone who thrives on challenges, finds joy in solving meaningful problems, and seeks to help shape the future of sales engagement - Kixie is the place for you!

We are currently looking for an IT Support Specialist to be the go-to person for troubleshooting technical issues, managing hardware/software provisioning, and supporting our office’s IT infrastructure. 

• Diagnose and resolve hardware, software, and connectivity issues for employees (both on-site and remote).Provide timely technical support via ticketing systems, email, and in-person interactions.
• Set up and configure laptops, monitors, and other hardware for new hires.
• Manage device inventory and ensure proper tracking of company assets.
• Maintain and support SaaS tools and accounts (e.g., Google Workspace, Slack, etc.).
• Manage user account creation, permissions, and provisioning.
• Handle occasional office-related tasks, such as coordinating with vendors, setting up equipment, and assisting with general problem-solving to ensure efficiency in all office operations.
• Maintain all IT and facilities documentation for processes, systems, and troubleshooting guides.

• Basic understanding of IT concepts (e.g., networking, troubleshooting, software installations).
• Experience with macOS and Windows operating systems.
• Familiarity with SaaS tools like Google Workspace, Slack, and Zoom.
• Ability to lift and move equipment (e.g., monitors, computers).
• 0-2 years of experience in an IT or technical support role.
• Experience with device management tools (e.g., Jamf, Intune, or similar).
• Basic networking knowledge (e.g., setting up routers, troubleshooting connectivity issues).

• Comprehensive medical, dental, and vision insurance
• Unlimited paid time off (PTO), sick leaves, and paid holidays
• A pet-friendly office so your furry friends can be part of your workday
• Complimentary parking in our secure garage
• Opportunities for career development and continuous learning
• A collaborative, dynamic, and supportive team environment