Technical Business Analyst

Job Title: Technical Business Analyst

Type of employment: 9 month fixed term contract (Maternity cover)

Location: This is a remote role based in UK, and we are unable to offer visa sponsorship for this position.

About ZigZag Global 

We are Returns! We’re an award-winning eCommerce returns business founded in 2015 by our CEO, Al Gerrie. We live to push boundaries of smarter returns and we want a thriving retail world where every customer experience is both delightful and considered, everything we buy can be loved and re-loved and preserving our planet is part of the fabric of how we shop. 

Today, more than 200 companies across 130 countries use our SaaS platform to help reduce the cost, friction, and impact of returns. Part of our leading Enterprise retail clients are Inditex (Zara, Bershka, Pull&Bear, etc.), Superdry, Sports Direct, The Hut Group, Swarovski, not to forget the Whitelabel partnership with the world’s biggest logistics businesses like DHL, Evri, SkyNet and FedEx.

In March 2021, ZigZag was acquired by Global Blue, an industry leader in tax free shopping. Strengthening our reach across the global retail industry and allowing us to continue to do what we do best, help retailers manage and re-sell their returns. 

At ZigZag, we embody a set of values that lies at the core of our workplace culture. Our dedication to the Start-up Spirit, Human Heart and Grown-up Mindset defines our collaborative spirit and shapes our collective success.

Person’s profile

We are in search of a Business Analyst who resonates with our Purpose, Vision, and Values and is eager to contribute to a team where these principles are more than words – they guide our actions. Your commitment to fostering positive relationships, whether with colleagues or customers, will help create an environment where everyone feels appreciated and valued.

About the Product Team

The product team plays a vital role in requirement elicitation to gain a clear understanding of stakeholder needs and subsequent prioritisation of those needs. 

Team members bridge the gap between the stakeholders and the scrum team, assisting with the development of valuable features which meets the needs of the stakeholders and the wider business.

The team comprises of Product Owners, Business Analysts, and a Product Trainer all of whom work collaboratively with one another and especially with business users from other departments in the company.

What you’ll be doing

• Working alongside a dedicated integration scrum team in the delivery of multiple integrations
• Assist the Product Owner with requirement elicitation and stakeholder expectation management
• Working with internal and external REST APIs to provide the development team with sample API requests and responses
• Collaborate with the Product Owner and the scrum team in the successful and timely development of integrations which meet the stakeholders’ requirements
• Develop a strong relationship with partners, working with them to optimise and enhance our integrations
• Identify and analyse business needs and goals
• Help design, document, and maintain system processes
• Report on common sources of technical issues or questions and make recommendations to product team
• Continuously monitor and evaluate the effectiveness of implemented solutions
• Lead refinement session with the team
• Participate in Agile ceremonies with the scrum team

What you’ll need to be successful

• Strong hands-on experience working with REST APIs
• Strong understanding of working with API testing tools
• Experience in Business / Systems Analysis or Quality Assurance
• Proven experience in requirement elicitation
• Strong analytical and problem-solving skills
• Strong written and verbal communication skills including technical writing skills
• Strong attention to detail and ability to work independently
• Experience writing SQL queries
• Understanding of SDLC
• Experience with ecommerce and/or logistics SaaS solutions
• Collaborative Mindset: Embrace a collaborative approach to work, actively participating in team discussions and contributing ideas to foster a supportive and innovative environment.
• Strategic Thinking: Apply a "Grown-up Mindset" by approaching tasks with a strategic perspective, making well-informed decisions that contribute to the overall success of the team and the organization.
• Tenacious Problem-Solving: Exhibit tenacity in addressing challenges, embodying the value of "Be Tenacious" by persistently seeking solutions and overcoming obstacles.
• Empathy and Compassion: Cultivate a Human Heart by displaying empathy and compassion, fostering positive relationships with team members and customers alike.
• Balanced Living with Live Hard, Work Hard: Strive for a balance between a vibrant life outside of work and dedication to professional responsibilities, embodying the ethos of "Live Hard. Work Hard."

What benefits you’ll receive: 

• Competitive salary 
• 25 days holiday + bank holidays + additional day holiday after every full year of service (up to 5 additional days) plus a bonus day off for your birthday 
• Flexible working options - fully remote with option to work from our London office 
• Pension plan 
• BUPA Private Medical Insurance 
• Annual L&D Budget 
• Employee referral bonus scheme 

• Flexible working hours

Passionate and Collaborative Minds Wanted:

You’ll join a brilliantly diverse group across Europe. We believe a business is strongest when its teams are both inclusive and diverse. We recognise and aim to challenge everyday biases, remove obstacles to inclusion and ensure all our people can thrive and be themselves.

If you are passionate about making a positive impact, caring for both colleagues and clients, and embracing a collaborative mindset, we invite you to apply. Join us in building a workplace where every contribution matters, and each team member feels a profound sense of belonging and value.