Operations & CX Specialist

We’re looking for an Operations & CX Specialist to join our team!

If you’re analytical, organised, and enjoy working across operations and customer experience, this is a great opportunity to join one of Europe’s fastest-growing scale-ups!

Get to know us

YourHero (Douleutaras/YourPro) is the leading tech-enabled company for home services that solves the hassle of hiring a reliable professional. We launched in 2015 and since then we have helped more than 700.000 customers find the right expert for their job across 6 European destinations. By leveraging technology and our unique business model, we are fixing and improving it bit by bit and day by day. This is how we are serving our mission daily, creating an ecosystem of thousands of growing entrepreneurs that solve consumer problems.

Our goal is to be the definitive services company - the app you go to every time you need a job done. Today, we possess the best KPIs in the industry, have generated more than €100m for our 5000+ professionals, possess an NPS of 70+, collected 200.000+ customer reviews, are one of the international leaders in our space and are supported by top-tier European investors.

And we’re just getting started.

The scale of the opportunity ahead of us is immense. The global services market is valued at €6 Trillion, yet less than 5% of that is online. Contrast that with the digital disruption of countless other industries - from banking and travel to retail and communications - and it’s clear that our journey in the services sector has only just begun.

We are here to change the future of Home Services and we have the team to back this up! Find out more about us here!

Why You Should Join

Impact: You'll have a direct impact on our growth trajectory, contributing to our mission of creating an ecosystem of growing entrepreneurs, bringing them closer to the greatest version of their professional potential.

Collaborative Environment: Be part of a close-knit team that values teamwork and open & honest communication.

Professional Growth: We're committed to helping our employees learn, grow, and excel in their careers through continuous internal career growth opportunities. In other words, don’t expect to be doing the same job for too long!

Innovative Solutions: Represent cutting-edge services that are reshaping the industry landscape.

Attractive Compensation: Enjoy a competitive salary, bonus structure, and benefits package.

About this role

As an Operations & CX Specialist, you’ll play a key role in managing the daily operations of our Home & Office Cleaning division.

This role requires verbal and written communication with both service providers and customers to ensure smooth coordination and excellent customer support!

We are seeking a proactive and detail-oriented individual who will oversee scheduling, organise resources, refine processes, and support our service providers to maintain high standards and deliver exceptional experiences.

What you'll be doing:

• Communicate with customers and service providers via phone and email to ensure smooth coordination and high-quality support throughout the service journey.
• Monitor, review, and analyze internal processes to identify inefficiencies and areas for improvement.
• Oversee key operational workflows that impact service delivery.
• Provide daily support to cleaners, monitoring schedules, identifying potential delays, and staying attuned to their needs and best practices.
• Ensure consistently high service standards across all activities.
• Track payments from customers and service providers to maintain transparency and accountability.

• 2+ years of work experience in customer experience, operations, or sales roles
• Strong communication and interpersonal skills
• Tech-savvy and comfortable navigating communication platforms and digital tools
• Excellent time management, prioritization, and multitasking abilities
• A natural problem-solver with strong planning skills
• Comfortable giving and receiving constructive feedback
• Fluent in English and Greek, both spoken and written
• Ability to work a 6-day week, totaling 40 hours, Monday to Saturday

Our core belief and reason for existence is the care and attention we show our users, our community and our employees.

• You will feel the thrill of owning a business and marvel just a few weeks later at what you have achieved
• Impact the lives of millions of customers, cleaners, and of the professionals we partner with
• Being a part of an international team of domain experts in all functions
• Competitive compensation and stock options potential
• Group Private Health Insurance
• Yearly allowance for YourHero product services
• Yearly allowance for personal development courses
• A bespoke development plan that will allow you to utilise your potential and grow quickly
• The pleasure of being part of a high-performance team that works hard but has plenty of fun in the process

It would be a pleasure to have you aboard this incredible journey!