eCommerce Operations Specialist (6 month contract)

The Warehouse Group is home to some of Aotearoa’s most famous and beloved retail brands, including The Warehouse, Warehouse Stationery and Noel Leeming. They stay famous and beloved because we’re always working to deliver relevant and exciting customer experiences to New Zealanders.  Retail is more competitive than ever, and we need to bring our A game. 

With over 2m customers visiting our website and app every week, and 1.5m walk into our stores, this role so crucial within our passionate Omni Experience team! This is a 6 month fixed term contract for an eCommerce Operations Specialist to join, starting ASAP.

Reporting to the TWS Omni Strategy & Experience Lead, you'll manage the online product lifecycle to ensure our full range is shoppable, searchable, and accurately represented. You'll help deliver a seamless online experience that reflects our in-store offering—no missing images or out-of-stock surprises! We're after a high-energy self-starter who thrives on juggling multiple systems, improving processes, and occasionally handling the mundane to get the job done.

Core responsibilities will see you:

• Diagnosis & fix of issues across pricing, promo, imagery, product data & integration. These issues stop customers being able to view our full assortment & purchase online
• Effectively manage to product lifecycle online
• Manage store hours & changes to opening hours online
• Manage pre-orders to ensure optimal online availability
• Manage onsite badging & filtering to ensure key messages communicated to customers e.g. promos, new in, online only etc
• Manage category hierarchy including manually managed categories, Specials and MTEs
• Search & sort optimisation
• Operational support across other digital platforms e.g. Eagle Eye, Dynamic Yield, Bizarre Voice etc.

You'll be analytically minded and numerically savvy with a strong understanding of trading a digital business in an omni-channel environment. You've got a strong affinity with multi-category retail industry with a commercial & customer focused mind-set.

We're looking for:

• Attention to detail and a high degree of accuracy with data 
• Ability to see through the customers eyes when reviewing data
• Solid understanding of Google Analytics 
• Intermediate to advanced Excel including ability to do basic VLOOKUPs  
• Experience working within an ecommerce / marketing environment  
• Ability to partner with others  
• Strong ability to set priorities   
• Technical aptitude 
• Problem solving skills 

It would be great if you also had understanding of SQL/Databases (advantageous!), XML experience a bonus and knowledge & experience with Salesforce Commerce Cloud, Salesforce Marketing Cloud, Eagle Eye, BazaarVoice.

Working with The Warehouse Group | Tā mātou tāpaetanga

At TWG, we believe in giving people the opportunity to grow, develop and realise their career ambitions.

When you join us, you'll work with amazing talent and we offer a range of benefits that work for you, your lifestyle and your career, which include:

• Discounts across our brands
• Free parking at our Northshore support office
• We value collaboration & flexibility – embracing hybrid working – up to 2 days working from home per week
• Onsite gym and café at our Northcote support office
• A range of wellbeing support and development opportunities

If you think your background might lend itself well to success here, then get in touch and we look forward to talking!