Client Experience Agent (Part-time)

At Yardzen, we believe people are at their best when they’re outside.

Our mission is simple: help people envision the outdoor spaces of their dreams, entirely online, and connect them with trusted local contractors to bring those designs to life. Since our launch in 2018, we’ve empowered thousands of homeowners to transform their outdoor spaces, make sustainable choices, enhance property value, and enjoy life outdoors.

We’re transforming the $200 billion outdoor renovation industry with AI, data, and technology—offering a modern, seamless, and transparent design-build experience. Recognized as a Fast Company Most Innovative Company and named to Inc. Magazine’s Best Places to Work, our work has been featured in Architectural Digest, The New York Times, Sunset Magazine, House Beautiful, The Wall Street Journal, and Forbes. And we’re just getting started.

As a Part-time Client Experience Agent at Yardzen, you’ll help clients get the most out of our service. You’ll support customer education, identify experience trends, and collaborate with product and engineering to improve and scale how we serve our community. This is a great role for someone eager to contribute across a fast-growing company.

• Respond to client inquiries via email, chat, and phone with professionalism, empathy, and efficiency.
• Troubleshoot issues related to design, deliverables, and timelines, escalating when needed.
• Ensure a high level of client satisfaction through clear, proactive communication at every stage of the Yardzen experience.
• Collaborate with Design, Build, and Operations teams to deliver a smooth and consistent client journey.
• Serve as the voice of the client by sharing feedback and insights with internal teams to help improve our products and services.

• Track client progress through key project milestones and proactively address any roadblocks to keep projects on track.
• Set and manage client expectations by clearly explaining Yardzen’s process, deliverables, and timelines.
• Use internal tools (CRM, ticketing systems, project management platforms) to manage client cases and ensure timely follow-up and resolution.
• Monitor and share emerging trends and recurring issues in the client experience.
• Support internal reporting by contributing insights on client satisfaction, escalations, and process inefficiencies.

• Identify common client questions and pain points to help develop and improve educational content, FAQs, email templates, and proactive communication tools.Collaborate with the CX team to enhance self-service resources that help clients navigate the Yardzen experience with confidence.

• Available to work 20–25 hours per week, including Saturdays (PST hours required).
• Exceptionally detail-oriented and highly organized — it shows in everything you do.
• Strong written and verbal communicator; kind, clear, and effective with clients.
• Motivated by completing tasks and moving through a to-do list.
• Experienced with CRM systems (Zendesk preferred).
• Comfortable creating and managing processes independently.
• Skilled at multitasking and solving problems with minimal oversight.
• Adaptable and energized by fast-paced, startup environmentsPassionate about outdoor living and educating homeowners on sustainable yard solutions
• You’re a real teammate and would be described by those who know you as a genuinely nice person. Culture is critical in the early days and we’re looking for goodness and grit.

At Yardzen, we’re committed to creating a space where our employees can bring their full selves to work and have equal opportunities to succeed. We are looking for people that will add to our culture, not just fit in.  So regardless of race, gender identity or expression, sexual orientation, religion, origin, ability, age, or veteran status, if joining this mission speaks to you, we encourage you to apply!

If you are an individual with a disability and would like to request a reasonable accommodation as part of the application or the recruiting process, please contact us at recruiting@yardzen.com.

Yardzen is registered as an employer in many, but not all, states. If you are not located in a state where Yardzen is registered, you will not be eligible for employment.