Process Improvement Coordinator

At WSU Tech, we are dedicated to promoting quality higher education and leadership in workforce training that supports economic development for a global economy. Our experienced faculty and staff are committed to helping students achieve their goals by providing hands-on experience, state-of-the-art facilities, and individualized support and guidance. We operate in a values-based culture and strive towards our behaviors in everything we do. 

• Compensation: $55,000 /yr
• Worksite Location: NCAT Campus

Overview / Job Summary:

We are seeking a Process Improvement Coordinator to support our Human Resources & Finance team by providing internal system processes review and proposed enhancement development implementation. 

The position involves a balanced combination of technical, functional, and support-related tasks. You will analyze both Finance & HR processes, troubleshoot system issues, and drive best practices across operation, partnering closely with the Finance, HR and IT teams to ensure system improvements and automation initiatives are successfully implemented.

Your day-to-day responsibilities will vary, but are not limited to:

• Analyzes existing processes and procedures in the functional user departments, identifies problems and areas for improvement, and provides solutions and enhancements.
• Designs, develops, and implements new processes and procedures in the functional user departments.
• Acts as a liaison between functional user departments and Information Technology to effectively manage projects and tickets to resolution and recommend additional development based on needs.
• Works directly with IT Developer team to assist in overall project management and communication.
• Assists in the designing, configuring, developing, testing, and implementing of approved applications, including web forms, interfaces, etc.
• Prepares and maintains forms, documentation, and manuals as needed for effective implementation, maintenance, and continued operation of applications.

The ideal candidate will collaborate closely with the team and technical staff to test upgrades, troubleshoot issues, and ensure seamless integration between the HRIS (Banner) and other organizational systems. This role is crucial in driving systems automation and process improvement, while also ensuring that the HRIS remains user-friendly and up to date. This role is ideal for someone who enjoys problem-solving, improving processes, and helping teams work more efficiently—without needing to be a programmer or IT specialist.

Education:

• Associate degree, required.  Bachelor’s preferred. 

Preferred Qualifications: 

• Understanding of relational databases and student information systems (ex. Banner, Jenzabar, PeopleSoft, etc.) Familiarity with Banner preferred.
• Knowledge of payroll processes; preferred.
• Excellent computer skills in a Microsoft Windows environment, including ability to use Microsoft Office desktop tools (Outlook, Excel, Word)
• Ability to read and understand the functional logic of SQL queries.
• Experience in analyzing, documenting, and modifying business requirements.
• Experience in reporting and data analysis through the use of reporting software.
• Ability to diagnose & troubleshoot application errors.
• Project planning experience preferred.

https://wsutech.edu/whyhere/

WSU Tech is committed to inclusive and equitable practices to create an environment and culture where students and employees thrive. We acknowledge that through valuing diverse identities, experiences, talents, and gifts, we excel by fulfilling our mission to create a talent pipeline, establish workforce equity, and improve economic prosperity for our community. WSU Tech is an Equal Opportunity Employer.