Workforce Scheduling Analyst

Job Summary

A company is looking for a Workforce Scheduling Analyst II.

Key Responsibilities

• Develops staffing schedules to ensure maximum efficiency of resources to meet customer demand
• Analyzes contact center patterns and evaluates key performance metrics to identify areas for improvement
• Maintains accurate records of contact center staff's schedules and assists in developing policies for the workforce management unit

Required Qualifications

• Bachelor's degree and 2 - 4 years of related experience, or equivalent experience
• Call center experience is highly preferred
• Ability to prioritize and manage time effectively
• Experience in analyzing data and making data-driven recommendations
• Familiarity with workforce management policies and procedures