Master Service Technician III (CFESA Certified) - Orlando, Florida

To apply for the Master Service Technician III position at Whaley Foodservice, candidates must be at least 18 years old, possess a valid driver's license with a safe driving record, and have completed a satisfactory background check and drug screen. Additionally, candidates should have at least one year of applicable experience and hold CFESA Master Technician status with three of the four necessary CFESA certifications.

As a Master Service Technician III at Whaley Foodservice, you'll be responsible for troubleshooting and repairing a range of commercial kitchen and HVAC equipment. Key responsibilities include adhering to safety policies, documenting your work accurately, maintaining service vehicles and tools, and participating in on-call rotations. You will also engage professionally with customers regarding repair requirements and ensure you have the necessary parts stocked on your vehicle.

Whaley Foodservice is committed to the continuous education and growth of our Master Service Technicians III. We provide various training opportunities designed to enhance both skill sets and knowledge bases. Technicians are encouraged to participate in available trainings and obtain industry certifications to further their careers.

Whaley Foodservice offers a competitive benefits package for Master Service Technicians, which includes a sign-on bonus for qualified applicants, a company vehicle, uniforms, and cell phones. Additionally, employees enjoy medical and dental coverage, short-term and long-term disability insurance (which is company-paid), life insurance, paid holidays and vacation, as well as 401k and profit-sharing options.

Yes, Whaley Foodservice greatly values employee growth and advancement. As a Master Service Technician III, you not only have the chance to enhance your technical skills but also to step into mentoring roles, thus paving the way for potential leadership positions within the company.

At Whaley Foodservice, the work environment for Master Service Technicians is collaborative and supportive. Technicians interact daily with branch staff and have frequent contact with customers. Our culture emphasizes safety, professionalism, and ensuring all employees contribute positively towards achieving branch targets for response times and first-time fix rates.

Master Service Technicians III at Whaley Foodservice participate in a scheduled on-call rotation that includes weekends and holidays. This ensures we provide consistent service to our customers while also allowing technicians the opportunity for additional overtime pay and experience.

When answering this question, highlight specific instances where you successfully diagnosed and repaired commercial kitchen equipment. Include details on the types of equipment you worked with, the types of problems encountered, and how you approached the troubleshooting process. Be sure to emphasize any CFESA certifications that have prepared you for these tasks.

Safety is crucial in roles like that of a Master Service Technician III. Discuss how you adhere to safety protocols in your daily tasks, using examples of personal protective equipment and procedures you follow to ensure a safe working environment for yourself and others. Mention the importance of training and compliance in promoting a culture of safety.

Share your methods for efficiently documenting tasks, such as using a tablet for real-time updates on work orders and parts requisition. Explain how proper documentation aids in communication with customers and contributes to operational efficiency and accuracy, ensuring that you meet company standards.

Provide a specific example of a challenging customer interaction. Emphasize your communication skills, patience, and professionalism in addressing their concerns. Discuss the steps you took to resolve the issue and how your actions resulted in a positive outcome for both the customer and the company.

Talk about the importance of organization in ensuring quick access to necessary tools and parts during service calls. Mention any systems you have put in place to track inventory, keeping tools and vehicles in top condition, and how this contributes to your overall efficiency as a technician.

Discuss your perspective on mentorship and training. Highlight any past experiences where you provided guidance to junior technicians, focusing on the methods you used, the areas you helped them develop, and the positive impact this had on the team and the quality of service provided to customers.

Be ready to share your specific experiences working with HVAC systems. Discuss troubleshooting procedures, repair work you’ve completed, and any certification or training you’ve received related to HVAC systems. This shows your technical competency and readiness for the role.

Mention the specific hand and power tools you are familiar with and any relevant technology such as diagnostic equipment. Explain how these tools aid you in repairing and maintaining various types of equipment, emphasizing your readiness to adapt to any specified tools at Whaley Foodservice.

Outline your method for prioritizing urgent tasks, including how you assess the urgency of calls and communicate this prioritization with management and customers. Emphasize your time management skills and flexibility in adapting to changing demands throughout your workday.

Express your understanding of the critical role customer service plays in the technical field. Discuss how you build relationships with clients, ensuring that their needs are met, and how maintaining positive customer interactions leads to repeat business and a strong company reputation.