UX Designer

At Voyc, we’re building innovative solutions to help businesses enhance the way they manage and understand customer interactions. As we scale, we're looking for a UX Designer who is passionate about crafting intuitive and engaging user experiences. This is a unique opportunity to take ownership of UX within a rapidly growing SaaS startup and make a significant impact on our product's usability, engagement, and retention.

In this role, you’ll take ownership of designing intuitive and engaging experiences for our B2B AI platform. You’ll collaborate closely with cross-functional teams to deliver user-centric designs that drive engagement and retention, ensuring our platform is both accessible and effective for our customers. This is an exciting opportunity to make a significant impact within a fast-paced, innovative startup environment.

The Role As a UX Designer, you will be responsible for researching, designing, and improving user experiences across our B2B AI platform. You will work closely with cross-functional teams, including Product, Engineering, and Customer Success, to create seamless, user-centric designs that enhance engagement and drive business impact.

Key Responsibilities

• Conduct user research and usability testing to understand user needs, pain points, and behaviours.
• Lead UX and UI design initiatives, creating wireframes, prototypes, and high-fidelity designs.
• Improve usability across our platform to enhance user engagement and retention.
• Build upon and evolve our existing design system to ensure consistency and scalability.
• Collaborate with Product and Engineering teams to conceptualise, design, and refine new features.
• Translate stakeholder briefs into actionable design solutions that align with business goals.
• Work with complex interactions for our B2B product, ensuring intuitive workflows and seamless customer journeys.
• Develop and optimise design workflows, streamlining the design process for efficiency and impact.
• Strengthen brand principles through UI components and assets.
• Provide detailed design documentation and work closely with frontend developers to ensure pixel-perfect implementation.
• Advocate for a user-centric approach, iterating on designs based on user feedback and data insights.

Requirements

• Tertiary qualification equivalent to NQF 6 or higher
• Minimum 2 years of experience in UX Design, preferably in a SaaS or startup environment.
• Strong expertise in usability, information architecture, and interaction design.
• Proven experience in user flows, feature prioritisation, wireframing, and prototyping.
• Experience designing for multi-device web applications and responsive design.
• Proficiency in design tools such as Figma and Adobe Creative Suite.
• A keen eye for aesthetics, details, and UI consistency.
• Ability to work independently and take ownership of UX projects.
• Strong communication skills with the ability to present and justify design decisions to stakeholders.
• A strong portfolio showcasing user experience design projects.
• Native English speaker or business-level proficiency in English.
• Experience managing, evolving, or building design systems is a plus.

If you're eager to create seamless, high-quality user experiences and are driven by the chance to work on impactful projects, we'd love to hear from you!

What we offer

• A caring, growth-focused team culture where we support your personal and professional goals.
• Flexible working hours and a forward-thinking approach to leave policies.
• Company-sponsored lunches, travel, and learning opportunities, including an annual all expenses week away team offsite.
• An inclusive and representative workplace that values diversity.
• Competitive salary and equity options, giving you ownership in Voyc’s success.
• A flexible, hybrid or remote working model, so you can choose to work from home or our office.

Join us at Voyc to make a real impact on the financial services industry and grow your career in a supportive and innovative environment!