Technical Support Analyst

Our client is a fast-growing Australian technology company providing advanced telematics solutions to the commercial vehicle industry, including logistics fleets and transport providers. With a strong focus on service delivery and innovation, they work with global partners to deliver cutting-edge automotive IoT technology.

As their support function grows, they are seeking a talented Technical Support Analyst to provide B2B support to users of a high-tech telematics platform, assisting with both software and hardware-related enquiries.

Job Responsibilities:

• Respond to client support enquiries (hardware/software) via Freshdesk tickets, email, and phone

• Diagnose and troubleshoot issues using cloud-based platforms and internal tools
• Provide onboarding assistance and training for customers
• Collaborate with internal teams: engineering, installation, QC, operations
• Escalate unresolved or critical issues to the Head of Operations
• Document solutions and contribute to the internal knowledge base
• Participate in a rotating after-hours support roster
• Identify recurring issues and assist with process improvements

• 2+ years’ experience in technical or customer support, ideally in a tech, telco, or automotive environment
• Strong English communication skills – written and spoken (professional and confident tone)
• Client-facing experience, preferably in a B2B or enterprise support role
• Familiarity with service desk/ticketing tools (e.g., Freshdesk)
• Strong troubleshooting skills and problem-solving mindset
• Ability to collaborate across teams and handle multiple tasks
• Experience or interest in automotive electronics, IoT, or telematics is a bonus
• Experience working remotely with Australian clients is preferred

• ​Permanent work-from-home set-up
• Dayshift (Australian business hours)
• Full-time job
• HMO
• Annual leave
• Christmas Bonus equivalent to 1 month's wage (pro-rata)