Project Coordinator - Customer Care
- Act as Sales liaison between our internal and external customers providing professional and proper responses to all product and order related inquiries.
- Serve as subject matter expert for more specialized/complex products, projects, and/or direct accounts.
- Prepare and issue standard and special product quotations, including priced on application quotes, conforming to pricing guidelines and cost/margin analysis.
- Perform all quote/order related tasks and service-related activities ensuring accurate, timely and effective handling of customer requirements including maintenance of orders as required.
- Coordination of project delivery requirements utilizing project management and basic expediting skills through product substitution or escalation to Customer Satisfaction.
- Assist in the development of process improvements focusing on customer relationship management. Support the Victaulic Product Delivery System objectives by maintaining communications and partnership with internal and external customers.
- Assist in maintaining an on-going measurement on deficiencies that prevent on time, complete, and accurate shipments.
- Analyze and resolve customer requests, inquiries and/or concerns by utilizing best practices and established procedures.
- Responsible for customer satisfaction: Identify and report customer problems, potential Sales leads, and system deficiencies to Customer Care Management team, Sales Representative and/or Sales Management.
- Prevent and/or resolve any billing disputes ensuring improved efficiencies.
- Maintain orderly documentation, files, and records per established procedures and policies.
- Project Management review of daily, weekly and monthly reports. Communication of project status and jobsite coordination with internal and external customers.
- Utilizes the Quality Improvement Process and Lean principles to fulfill the responsibilities of the position and improve work processes.
- Assist with other departmental functions as directed by Customer Care Management team.
- B.S. / B.A. Degree required or three years of relevant work experience.
- Must possess proficient software skills such as Microsoft Office - Word, Excel, Access, and Project.
- Minimum three years of Victaulic product/market knowledge and expediting skills.
- Previous experience in project management and/or inside sales.
- Must display leadership and collaboration skills and be an effective advocate of process improvement.
- Must possess excellent oral and written communication skills, strong interpersonal and negotiation skills with effective interaction at all levels of the organization.
- Must maintain a professional and courteous attitude.
- Detail oriented, reliable, self-motivated, and able to multi-task effectively.
- Willing to be flexible in schedule and work occasional overtime.
- Willing to make infrequent overnight travel.
Average salary estimate
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At Victaulic, we're on the lookout for a dynamic Project Coordinator - Customer Care to join our team at Commerce Park in Easton, PA. This isn't just any role; it's an exciting opportunity to serve as a vital link between our internal and external customers, ensuring seamless communication for all product and order queries. As a Project Coordinator, you'll be the subject matter expert on more specialized products and projects, using your expertise to issue quotes, coordinate project deliverables, and handle all service-related inquiries effectively while maintaining customer satisfaction top of mind. Your role will involve analyzing and resolving customer concerns, improving processes, and working closely with our Customer Care Management team to identify potential sales leads and system deficiencies. This position calls for someone who’s detail-oriented, self-motivated, and has a collaborative spirit. If you’re eager to tackle challenges head-on, help implement process improvements, and be part of a team that values customer relationships, you'll fit right in. With a background in project management and inside sales, along with proficiency in Microsoft Office, you'll thrive in this fast-paced environment while experiencing firsthand the supportive culture at Victaulic. Come join us in driving quality and improvements in customer service—let’s make an impact together!
By
Victaulic
Since 1919, Victaulic’s pipe joining and flow control solutions have optimized construction productivity and reduced risk, ensuring projects are completed safely, on time and within budget. Driven by a spirit of continuous innovation, Victaulic’s ...
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