Team Lead, Data Operations (Citymapper)
At Citymapper (powered by Via), we’re on a mission to help make complex cities more accessible to everyday users. Our application transports millions of people in hundreds of cities around the world by giving them access to the most current and sophisticated transportation options available. We make getting around your favourite city easy, so that you can enjoy the ride.
As a Team Lead, Data Operations at Citymapper, you will be responsible for the data and the team that is the backbone of our application’s success. You’ll lead a team of highly skilled and motivated Data Analysts who form the foundation of Citymapper’s exceptional data quality. Millions of users around the world trust our application to be on time for work, a job interview, or a date - and we take great responsibility in fulfilling that need.
What You'll Do:
- You’ll lead a team of highly skilled and motivated Data Analysts, the driving force behind Citymapper’s exceptional data quality.
- You will work with our engineers to build for scale by improving tools and automating tasks, ensuring the highest data quality for all regions
- You will develop and evolve new ways of measuring and improving data quality, and work with our marketing team on telling that story.
- You will collaborate with other teams at Citymapper, Remix and Via to facilitate product development and delivery, customer success and retention, and user growth.
- You will ensure data quality in our web and mobile products so that users continue to love and trust Citymapper.
Who You Are:
- A generalist with at least 4 years of experience to guide you – preferably as a technical/operations manager or team lead in a fast-paced, product-oriented company
- You have a proven track record of managing teams with exceptional attention to detail and a strong ability to uphold high standards across your team.
- A leader who builds and motivates high-performing teams through mentorship, clear goal-setting, and fostering a culture of continuous improvement
- You are comfortable dealing with large datasets and skilled at translating them into actionable insights that drive business decisions
- You excel at communicating complex technical concepts to both technical and non-technical audiences
- Fluency in English is a must (other languages considered a huge plus)
What Catches Our Eye:
While not required, it would be a definite plus:
- Experience working with Python, and/or common transit data formats (GTFS, TransXChange, Siri, Hafas, etc).
- A passion for public transportation and cities, and an interest in how public transportation networks operate.
Compensation and Benefits:
- Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable
- Salary Range: $80,000-$90,000
- We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching.
We’re Via, and we build technology that changes the way the world moves. We pioneered the TransitTech category to ensure that the future of transportation is shared, dynamic public mobility — the kind that reduces carbon emissions across congested cities, minimizes reliance on private cars, and provides everyone with accessible, efficient, and affordable ways of getting around.
We created the first end-to-end TransitTech solution for cities and transit agencies, offering world-class software, service design, and operational expertise to fundamentally improve the way the world moves.
Via was founded with the guiding principle that we go further when we go together. We are dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. All backgrounds, identities, and voices are welcomed and celebrated at Via.
Ready to join the ride?
Via is an equal opportunity employer.
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At Citymapper, powered by Via, we’re on a thrilling journey to transform urban mobility for millions of users around the globe! As a Team Lead for Data Operations based in New York, you’ll become a vital part of this mission, steering a dynamic team of Data Analysts who are the backbone of our application’s success. With your leadership, this talented group will ensure that our app delivers only the best data quality for users relying on accurate transport information. Your responsibilities will include collaborating closely with engineers to develop scalable tools and automating tasks to enhance data reliability. You'll also have the exciting task of innovating new ways to measure data quality and partnering with marketing to share our achievements. Furthermore, you’ll have the unique opportunity to work with other teams within Citymapper, Remix, and Via, driving product development and assisting with customer success. To succeed in this role, you’ll need at least 4 years of experience in a fast-paced environment and a knack for managing teams to achieve excellence. If you’re passionate about elevating data quality and have a strong foundation in both technical and non-technical communication, you’ll thrive as you help millions navigate their cities with confidence. Join us in making Citymapper the go-to solution for urban mobility – because everyone deserves to enjoy the ride, stress-free!
By
Via
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