Veterinary Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative with veterinary experience.

Key Responsibilities:

• Request and communicate with Veterinarians for clarification of diagnoses and additional information for claim processing
• Adjudicate claims for deductibles, co-pays, and provider reimbursements, following policies for proper payment
• Document phone calls, resolve issues from claim adjudication, and prepare reports as required by management

Required Qualifications:

• High school diploma or equivalency
• One year of veterinary medical experience or equivalency preferred
• Strong understanding of veterinary medical terminology
• Proven history of adherence to corporate policies and procedures
• Excellent tracking, follow-up, and relationship-building skills