Vehicle Support Specialist

Job Summary

A company is looking for a Support Specialist to provide customer service and support for their vehicle management products.

Key Responsibilities

• Resolve customer requests and issues via phone, email, and web chat within established service levels
• Maintain high customer satisfaction through a positive, customer-centric approach
• Manage and record customer cases in the ticket management platform and liaise with other teams for issue resolution

Required Qualifications

• 0-3 years of customer support experience, preferably in a B2B, SaaS environment
• Fluency in French (read, speak, and write) is strongly preferred
• Experience with Zendesk is a plus
• Commitment to service excellence and strong organizational skills
• Proficient in Microsoft Office Suite