Technical Operations Manager

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

As the Technical Operations Manager for Veeva’s production cloud environment, you will utilize your technical and management expertise to guide and enable a team of senior-level staff to successfully and efficiently deliver Veeva applications.

• Own Veeva’s production cloud environment and serve as the leader responsible for its overall availability, ensuring customer success for Veeva’s worldwide customer base.
• Ensure systems management responsibilities such as monitoring, backup, patching, security, and change control are being performed and align with industry best practices.
• Monitor the team’s ticket backlog, follow up with staff on status, and remove obstacles that may be preventing prompt incident resolution.
• Motivate and develop team collaboration opportunities and cultivate cross-training of staff for the support of incoming applications.
• Work to foster train-the-trainer methods for sharing knowledge with others in the team.
• Provide continuing training opportunities to develop experts within the team.
• Be a strong verbal and written communicator for documenting new infrastructure and incident Resolution.
• Balance workload among team members as per resources available and be able to step in to execute the same work as per need.
• Hands-on troubleshooting and solving complex problems as and when required.

• Experience managing and implementing enterprise-class applications and systems.
• A Bachelor’s degree in Computer Science or related field.
• 3+ years of management experience in Technical and Linux Systems Operations.
• Ability to work comfortably in a systems development environment with concurrent tasks and changing priorities/resources is required.
• Experience with managing projects involving application evaluation, implementation, and upgrades.
• Experience in hiring, supervising, coaching, and performance management required

• Worked in a Software company and understands the SDLC process
• Knowledge about 24X7 Support Operations
• Strong AWS and MySQL database knowledge
• Network Administration background

#LI-Remote

Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.