Desktop Support Engineer

Company: Cott Systems

Type: Full-time

Reporting to: Director of Client Success

At Cott Systems, our customers rely on us to keep their technology running smoothly. We're looking for a Desktop Support Engineer who thrives on solving problems, working with hardware and peripherals, and digging into entry-level system administration tasks like SQL database queries. If you're energized by hands-on tech work and want to make a tangible difference every day, this might be the perfect role for you.

Key Responsibilities:

• Serve as the primary technical support contact for our on-premises (locally installed) customers.
• Troubleshoot, configure, and manage hardware including servers, workstations, scanners, printers, and peripherals.
• Install and support Windows-based systems (both desktop and server), including OS, drivers, and Cott application environments.
• Perform basic system admin functions: running SQL Server 2019 queries, updating database tables, and assisting with patching and backup validation.
• Lead remote or onsite installation planning and support engagements for new customer hardware.
• Work cross-functionally with internal teams and customers to ensure technology environments are healthy, stable, and aligned with application needs.
• Track and escalate complex issues as needed, always ensuring responsive and professional communication.

• Associate degree in IT or related field, or equivalent experience supporting Windows-based hardware/software environments.
• Strong hands-on experience troubleshooting desktop and peripheral hardware.
• Familiarity with Windows 10/11 and Windows Server environments (2012 through 2019).
• Working knowledge of SQL Server Management Studio (SSMS), including basic queries and table updates.
• Comfortable navigating Active Directory, DNS, and basic Windows network configurations.
• Experience with IIS, backup/restore utilities, or virtualization (Hyper-V, VMware, Citrix) is a plus.
• Excellent problem-solving and customer communication skills.
• Ability to work independently, prioritize tasks, and manage multiple projects simultaneously.
• Willingness to occasionally travel for onsite customer installations or escalated support needs.

Why Cott Systems?

We're an established software and services company focused on supporting local governments across the U.S. You'll be part of a collaborative team that values technical curiosity, service excellence, and the satisfaction of a job well done.

We offer:

• Flexible time off and paid holidays
• 401K with company match
• Comprehensive medical, dental, and vision insurance (including HRA option with company contribution)
• Company-paid life, AD&D, short-term, and long-term disability insurance

For more information about Cott Systems, please visit our website

We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted.

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