Technical Writer II / Rédacteur Technique II

To apply for the Technical Writer II role at Upland Software, candidates should have 5-7 years of experience in writing documentation for both technical and non-technical audiences. It's essential to have experience with content management processes, a strong grasp of writing complex technical information in an accessible way, and familiarity with tools like Madcap Flare, HTML, CSS, and XML.

As a Technical Writer II at Upland Software, your primary responsibilities will involve writing, editing, managing, and delivering product documentation, including online help and release notes. You will work closely with teams such as Product Management and Development to gather information on new updates and ensure documentation accuracy.

Yes, Upland Software has always supported remote work, and this flexibility will continue as we evolve. The Technical Writer II role is fully remote, giving you the freedom to maintain a work-life balance while being part of a dynamic global team.

Preferred skills for the Technical Writer II position at Upland Software include expertise in Madcap Flare, Git, Bitbucket, Jira, Confluence, as well as experience with API documentation and working in an Agile environment. Familiarity with the Microsoft Manual of Style is also advantageous.

At Upland Software, you can expect a company culture that values creativity, teamwork, and a proactive approach to work. We encourage individuals to take pride in their contributions and embrace challenges as opportunities for growth in a supportive and collaborative environment.

While a formal technical background can be beneficial, it’s not strictly necessary for the Technical Writer II role at Upland Software. What is crucial is the ability to understand and communicate complex technical concepts clearly and effectively, as well as a strong willingness to learn and adapt to new technologies.

Upland Software is committed to the professional growth of its team members. As a Technical Writer II, you will have access to resources, training, and collaboration opportunities with experienced colleagues, enabling you to enhance your skills and advance your career in a stimulating environment.

In responding to this question, showcase your proficiency with Madcap Flare. Mention specific projects where you utilized the tool, detailing how it helped streamline your documentation process and how you ensured adherence to established standards.

When discussing this, emphasize your ability to translate complex technical jargon into clear, concise language. Provide examples of past experiences where you've successfully communicated nuanced concepts to a technical audience, highlighting the techniques you used.

Discuss your methodical approach to verifying the accuracy of documentation, including collaboration with SMEs, product testing, and research. Provide examples that illustrate your attention to detail and commitment to quality.

Choose a challenging technical concept that you successfully documented. Describe how you broke down the information into manageable parts and the methods you employed to ensure clarity and understanding for your audience.

In your answer, highlight your organizational skills and any tools you might use for project management. Describe how you prioritize tasks, set deadlines, and communicate with team members to ensure timely and effective completion of documentation.

Discuss your familiarity with Agile environments and how you adapt your documentation processes to align with iterative development. Give examples of how you’ve worked collaboratively within an Agile team, focusing on communication and flexibility.

Explain your openness to constructive feedback and how it helps improve your work. Discuss a specific situation where peer or stakeholder feedback led to a positive change in your documentation, showcasing your ability to adapt and enhance your writing.

Share the methods you employ to keep learning, such as following industry blogs, participating in forums, or taking online courses. Highlight how you’ve applied your newly acquired knowledge to improve your work as a Technical Writer II.

Discuss your approach to creating user-centric documentation, including understanding audience needs, incorporating feedback, and testing the documentation's usability. Mention specific techniques, such as using visuals or structured layouts, to enhance clarity.

When answering this question, express your genuine interest in both the company’s culture and the role. Highlight your alignment with Upland Software’s values and commitment to creating impactful documentation that supports users effectively.