CRM Associate

Founded on the premise that men can dress casually and still look sharp, our brand abides by the philosophy that a shirt shouldn’t look unkempt just because it’s not tucked in. Headquartered in Soho NYC—with 85+ stores throughout the US, Canada, and UK —the UNTUCKit team is made up of unique, inspiring, and fun-loving members, all of whom help make the brand what it is today. We value each other’s diversity and expertise, while sharing a common thread of dedication, passion, and the quest for effortlessly cool casual style.

As a CRM Associate, you will be responsible for executing and optimizing customer communications across multiple channels. You will work closely with marketing, creative, and analytics teams to develop compelling content, maintain a structured content calendar, and ensure a seamless customer experience through email, SMS, and other retention-focused strategies.

Responsibilities:

Content Strategy & Planning:

         Develop and maintain a content calendar to align CRM campaigns with broader marketing initiatives.

         Brainstorm and contribute creative content ideas to enhance customer engagement.

         Ensure CRM messaging aligns with brand voice and marketing goals.

Content Creation & Execution:

         Develop creative content briefs for Email and SMS, ensuring alignment with website copy and social media through edits and proofreading

         Collaborate with designers, developers, and marketing teams to ensure content accuracy and effectiveness.

         Assist with email campaign setup and execution in our ESP (Email Service Provider).

Quality Control & Performance Analysis:

         Review and optimize content for consistency, accuracy, and SEO best practices.

         Monitor campaign performance metrics (open rates, click rates, conversions) and suggest improvements.

         Assist in A/B testing and data-driven content optimization.

Why Join UNTUCKit?

         Be part of a growing, innovative team that values creativity and collaboration.

         Gain hands-on experience in CRM marketing with opportunities to grow.

         Work in a fast-paced, dynamic retail environment with a strong brand presence.

If you’re passionate about customer engagement, marketing, and content strategy, we’d love to hear from you!

• Skills & Qualifications:
•          Bachelor’s Degree in Marketing, Communications, Business, or a related field.
•          Ability to self-manage with stellar time-management skills.
•          Self-motivated team player who thrives in a fast-paced environment.
•          Meticulous attention to detail with strong organizational skills.
•          Comfortable working under tight deadlines and managing multiple projects simultaneously.
•          Agile and adaptable to change, with a flexible approach to problem-solving.
•          Bonus Skills (Not Required, but a Plus!):Basic HTML/CSS knowledge.
•          Photoshop experience for minor design edits.
•          Proofreading experience for marketing content.
•          Experience with ESPs (Email Service Providers) such as Klaviyo, Salesforce, or Bluecore.

Salary Range: 55-58K overtime eligible.

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Work From Home
• Free Food & Snacks
• Wellness Resources