Manager - Student Conduct Service

Waipapa Taumata Rau | The University of Auckland

The University of Auckland is New Zealand’s leading university and 65th in the QS World University Rankings 2024. Employing over 9,000 staff supporting over 46,000 students, we are one of NZ’s largest and most diverse employers.

Our mission and values place a strong emphasis on both our student body and our scholarly community, and we work with both community and enterprise to advance the well-being of the peoples of Auckland and New Zealand, with a clear commitment to pursuing sustainability.

About the team | Mō tō mātou rōpū 

Campus Life’s purpose is to create a vibrant, engaging and supportive campus experience.  We offer a range of wellbeing services (accommodation, health, counselling) that help students overcome personal barriers to success. We also offer a growing range of student engagement services (transition programmes, events, club support, sport and recreation, leadership and volunteering programmes) that help students develop a sense of belonging, build friendships and engage in co-curricular activities that complement their academic development.

This is a rare and exciting opportunity to join the Campus Life leadership team as Manager Student Conduct Service.

The opportunity | Te Whiwhinga mahi

The Manager Student Conduct Service plays a pivotal role in creating a safe, inclusive, and equitable environment at the University of Auckland. This role oversees the work of the Student Conduct Office to ensure timely and effective resolution of student conduct and discipline matters. The Manager leads investigations relating to student conduct and discipline, often involving complex problems and highly sensitive issues.

The role advises academic and professional staff on student general misconduct, including formal, informal, and alternative discipline and conflict resolution processes.

Key responsibilities include:

• Student Conduct: Review, advise on, and manage student general misconduct and complaints in alignment with University policies, procedures, and statutes. Undertake investigations, prepare reports and recommendations, and ensure appropriate communication throughout conduct cases.
• Advice & Support: Provide education and support to staff and student groups regarding behavioural complaints. Collaborate with internal stakeholders to promote effective service delivery and utilise best practice knowledge and expertise.
• Operational Management: Develop and manage consistent processes for the management of general misconduct complaints and incident investigations. Identify and recommend approaches to minimise risks to the University community.
• Reporting: Ensure rigorous and accurate data collection on notifications, complaints, and incidents. Provide specialised advice, correspondence, recommendations, and reports for senior management on student misconduct and discipline issues.
• Stakeholder Leadership: Develop and implement a stakeholder communications plan to ensure key stakeholders are aware of student conduct and discipline matters. Liaise with elected student representatives to discuss improvement areas.
• Policy: Contribute to policy and procedures, making recommendations for improvements based on experience. Ensure all aspects of service delivery and advice comply with laws and University policies.

This is a full time, permanent position. The ideal salary range is $115,000-$128,000pa plus benefits dependant on experience. 

For more information, please see the Position Description.

About you | He kōrero mōu

We are looking for individuals who are passionate about creating a safe and equitable environment for students and can demonstrate significant experience in managing student conduct and discipline matters including sensitive and complex cases, providing expert advice, conducting investigations and working in discipline or regulatory matters, and complaints.

You will bring strong skills in managing and influencing a diverse range of stakeholders, applying policy and legal principles, and working in a multi-stakeholder and multi-cultural environment.

Excellent communication skills, both in person and in writing, are crucial, along with the ability to handle confidential information with diplomacy

What we offer | Ngā āhuatanga kei a mātou

We offer you more than just a job. We provide you the opportunity to be part of a dynamic, world-class educational institution whilst being part of a team focused on enhancing the student experience at Waipapa Taumata Rau.

We proudly provide an environment that enables your natural abilities and rewards hard work. We provide benefits and support throughout your career that allow you to develop and grow.

We are committed to providing a supportive working environment through:

• A 37.5-hour work week
• Up to 6.75% company superannuation scheme
• A competitive salary with five weeks of annual leave. With the option to buy and sell additional leave
• Flexible employment practices. Including partial working from home and adaptive working hours
• In addition, we offer career development programmes, discounted car parking, on-site childcare options, leisure and recreation facilities, and a number of other discounted products and services.

For more information, please visit Staff Benefits.

Hear more about making Worlds of Difference in your career at the University, our partnership with Māori, our Te Ao Māori principles, our impact, our staff and life in Auckland on our careers website

Me pēhea te tuku tono | How to apply

Applications should be submitted online, before the closing date of Sunday 13th April and include an up-to-date CV and cover letter outlining what strengths you will bring to this role.

If you have any questions about this role, please contact Josh Chapman – [email protected].

Please note, we do not accept direct email applications. 

Equity

The University is committed to meeting its obligations under the Treaty of Waitangi and achieving equity outcomes for staff and students in a safe, inclusive, and equitable environment.  For further information on services for Māori, Pacific, women, LGBTQIATakatāpuiMVPFAFF+, people with disabilities, parenting support, flexible work and other personal circumstances go to www.equity.auckland.ac.nz

The University is committed to providing a safe, inclusive, and equitable environment where everyone can thrive. For further information see Te Ara Tautika | the Equity Policy and visit www.equity.auckland.ac.nz