AI Solutions Support Engineer

We are looking for a highly motivated, eager-to-learn individual to join our dynamic team. This role involves providing high-level technical support to resolve customer issues, improve our product offerings, and enhance user experience.

The ideal candidate will have experience in software development, preferably with practical experience in C#, Angular, and SQL. Additionally, we seek someone with a genuine passion for technology and a keen interest in AI tools—whether it’s using AI to enhance software development, optimize support processes, or automate workflows.

This is a fantastic opportunity for a curious, problem-solving software engineer who wants to develop AI-related expertise while working in a fast-paced, collaborative environment.

This role is ideal for someone who is not just looking for a standard support engineering position but wants to stay at the cutting edge of AI-powered development. If you have a curious mindset and a passion for learning AI-driven technologies, we’d love to hear from you!

Responsibilities

• Provide technical support and guidance to clients via email, phone, or chat and following Support Desk protocols
• Work closely with the development team to identify, report, and fix bugs
• Contribute to the development and improvement of product features using C#, Angular, and SQL
• Explore and implement AI-powered tools to enhance support efficiency and automate repetitive tasks
• Create and maintain documentation for support processes, solutions to common problems, and product updates
• Assist in the development of internal tools to improve efficiency and effectiveness of the support process
• Stay updated with the latest trends and technologies in software development and AI

• Bachelor’s degree in computer science, Information Technology, or related field

• Excellent problem-solving skills and the ability to diagnose and resolve complex technical issues
• Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical users
• Ability to work independently and as part of a team in a fast-paced environment
• Strong proficiency in C#, Angular, and SQL
• Experience with version control systems, such as Git

• Familiarity with software development methodologies and lifecycle
• Experience with AI-assisted automation in software support workflows
• Experience with AI-powered development tools (e.g., GitHub Copilot, ChatGPT, OpenAI APIs)

Desirable Skills & Experience:

• Knowledge of machine learning basics or exposure to AI frameworks
• Experience with cloud-based services (AWS, Azure)
• Exposure to scripting languages (Python) for automation

• Annual Salary of up to £35,000
• Company Performance Bonus
• Flexible working hours from a combination of home and office. Currently 1 day per week in office
• Up-skilling/training opportunities—especially in AI tools and emerging technologies
• Private healthcare after 12 months
• Generous leave allowance of 23 days as well as all working days off between Christmas and New Year’s Day
• Great location in London near London Bridge, Southwark and Waterloo stations