Sr. Operations and Process Improvement Consultant

Ullico Inc. is actively recruiting a Sr Operations and Process Improvement Consultant for our Group Life and Health Policy Development Department located in our Silver Spring, MD office. The Sr. Operations and Process Improvement Consultant Will play a critical role in optimizing business processes by mapping workflows, developing standard operating procedures (SOPs), establishing key performance metrics, and reporting on operational performance to senior management.

• Analyze, document, and visualize end-to-end business processes to identify inefficiencies and opportunities for improvement.
• Develop clear, comprehensive, and standardized operating procedures to ensure consistency, efficiency, and compliance across operations.
• Define, establish, and track key performance indicators (KPIs) and other operational metrics to assess business performance.
• Develop reports and dashboards to communicate key insights and trends to senior management, facilitating data-driven decision-making.
• Work cross-functionally with different departments to gather insights, refine processes, and implement operational enhancements.
• Identify areas for operational efficiency and work with leadership to implement best practices and process enhancements.
• Ensure operational processes align with company policies, industry regulations, and risk management protocols.
• Performs other similar and related duties as required.

• The successful candidate will have a bachelor's degree and three to five years of experience of Group Life Insurance, particularly Short-Term Disability and Stop Loss Insurance. The candidate should also have experience in process improvement and change acceleration, with expertise in developing and implementing standard operating procedures (SOPs) to enhance operational efficiency and compliance. A strong ability to identify operational efficiencies and create meaningful metrics to track performance and drive continuous improvement is required. Strong communication abilities, including effective interaction with C-suite executives, are essential, along with a keen attention to detail and a commitment to accuracy are essential to this role. The ideal candidate will possess proven analytical and problem-solving skills, with the ability to think critically and propose innovative solutions to challenges. Proficiency in Microsoft Excel, PowerPoint, Word, and process mapping software such as Visio is required.

• Health/Dental/Vision
• Pension
• 401K
• Health Savings Account
• Life Insurance
• Paid Time Off

For over 95 years, Ullico, the only labor-owned insurance and investment company, has been a proud partner of the labor movement. From insurance products for members, leaders and employers, to investments that have created thousands of union jobs, our customers continue to count on Ullico to protect them. The Ullico Inc. family of companies includes The Union Labor Life Insurance Company; Ullico Casualty Group, Inc.; Ullico Investment Company, Inc.; and Ullico Investment Advisors, Inc.  Visit www.ullico.com.

Ullico is an Equal Opportunity Employer.

This organization participates in E-Verify.