Senior Key Account Manager

TrustYou is a leading AI-driven hospitality platform dedicated to transforming guest experiences and empowering businesses to thrive. With a multicultural team of over 120 professionals working remotely across the globe, we are on a mission to help companies grow by achieving customer excellence. 

At TrustYou, our culture continually evolves and is shaped by the people who work here.  We embrace an open feedback culture, focusing on continuous improvement and customer excellence.

Every team member's unique voice contributes to our collective success, fostering an environment where we test, learn, and improve together.

Our products enable our customers to make guests happier, increase customer lifetime value and save unnecessary costs.

Customer Experience Platform (CXP): AI-powered insights for exceptional guest experiences. Improve service quality based on surveys and reviews across the web, respond to all feedback with the help of AI, and market your reputation.

Customer Data Platform (CDP): AI-powered customer data management for more direct bookings. Merge and master customer data, manage consent, and transform insights into effective marketing, personalized journeys, and higher lifetime value.

AI Agents: Intelligent, always-on agents that boost productivity and reduce operational costs. Available 24/7, they provide instant, personalized recommendations, answer inquiries, and optimize direct booking conversions.

Learn more about TrustYou at www.trustyou.com

If you share our passion for customer happiness and believe in the power to make an impact, you're in the right place. Join us in our mission to revolutionize the hospitality industry through innovation and excellence.

Position: Senior Key Account Manager - DACH

Location of the role: Germany (Remote)

As a Senior Key Account Manager you will be responsible for building and maintaining successful relationships with our main important accounts within the German-speaking markets.  

As our ideal candidate, you come with at least 7 years of experience as a Key Account Manager, or similar role, the ability to quickly grasp complex contexts and processes, excellent communication skills and the willingness to outperform.

Ready to learn more?

• Strategic Account Management: Building and maintaining strong, long-term relationships with key clients, understanding their business goals and challenges.
• Revenue Growth: Identifying upsell and cross-sell opportunities to maximize account potential and achieve sales targets.
• Client Advocacy: Serving as the primary point of contact, ensuring seamless communication and acting as the voice of the customer within the company.
• Solution Selling: Understanding our product/service offerings and customizing solutions to fit client needs.
• IT Project Management: Overseeing, coordinating, and managing technical projects for key accounts, ensuring successful implementation, troubleshooting, and timely delivery.
• Collaboration: Working closely with internal teams (sales, marketing, product, customer success, and IT) to deliver exceptional service and solutions.
• Data-Driven Decision Making: Tracking and analyzing key account metrics, ensuring proactive and strategic account management.
• Contract & Negotiation Management: Leading contract discussions and ensuring mutually beneficial agreements.
• Represent: Representing TrustYou at Trade Fairs and related Events
• Insights: Sharing Client Insights/ Trending with Key Account Management Team, Sales, Product and Marketing Teams
• Salesforce: Using SalesForce as leading internal system and ensure high, accurate data quality

• Minimum of 7 yrs professional experience in the key account management area within the travel or hospitality industry.
• Experience in a SaaS environment is an advantage
• Strong interest in software products and hospitality industry
• Excellent verbal and written communication skills 
• Fluent in German and English
• Passion for quality and customer excellence
• Strong work-ethic and hand ons mentality 
• Team Player

• Working in a global, diverse, and collaborative team 
• Flexible working hours allowing you the freedom to shape your work-life
• Remote-friendly environment and budget for home office equipment 
• On-going career development, training, and coaching
• Six days for learning & development 
• Celebrate in style at our team events (in-person and virtually) 
• Social benefits and perks based on location 

P.S. TrustYou is an equal-opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees regardless of gender, background, religion, orientation, age, or ability.

If you are excited about this opportunity, join us! We look forward to your application and getting to know you.