Patient Engagement Specialist I (Must reside in either MST or CST) - job 2 of 2

As a Patient Engagement Specialist I at Sprinter Health, your responsibilities include reviewing inbound patient requests, conducting personalized outreach, building trust with patients, and educating them about the benefits of home healthcare. You'll also collaborate with healthcare professionals to ensure a seamless patient experience and escalate any challenging inquiries for resolution.

To qualify for the Patient Engagement Specialist I role at Sprinter Health, you should have at least 3 years of healthcare experience, particularly in making outbound calls to patients. Familiarity with Zendesk and proficiency in electronic health record systems are preferred. Strong communication skills and the ability to manage various communication channels are crucial.

Key skills for a Patient Engagement Specialist I at Sprinter Health include excellent written and verbal communication, strong organizational abilities, adaptability, and proficiency in handling multiple channels of communication. An empathetic and personable approach is also vital for building rapport with patients.

As a Patient Engagement Specialist I at Sprinter Health, you’ll work in a remote, collaborative environment that values flexibility and problem-solving. The fast-paced nature of the job means you'll regularly adapt to new situations, ensuring you provide the best support to our patients.

Sprinter Health provides an attractive benefits package for its Patient Engagement Specialists, including 100% premium coverage for medical, dental, and vision insurance, a 401(k) plan with a match, unlimited PTO, generous parental leave, and financial support for fertility treatments.

When prioritizing tasks as a Patient Engagement Specialist, consider the urgency and importance of each patient request. I would begin by reviewing inbound requests and identifying those needing immediate attention. My organizational skills would help me manage my time effectively to ensure all patients receive prompt follow-up.

Absolutely! In a previous role, I encountered a patient who hesitated to schedule their appointment. I took the time to listen to their concerns, provided clear information about the benefits of at-home care, and assured them of my support throughout the process. By building trust, I was able to motivate them to schedule their appointment, showcasing the importance of personalized engagement.

Building trust with patients requires active listening, empathy, and clear communication. I strive to create an open dialogue, address their concerns, and provide accurate information. Additionally, I maintain consistency in follow-ups to show patients that their care and satisfaction are my top priorities.

When dealing with difficult or frustrated patients, I maintain a calm and empathetic demeanor. I focus on understanding their concerns and validating their feelings. By actively listening and offering solutions, I can often turn a negative experience into a positive one, demonstrating that I care about their experience.

I have several years of experience using electronic health record systems, where I've managed patient data, scheduled appointments, and documented interactions. Proficiency in EHR systems enables me to provide accurate information and streamline processes, ultimately enhancing the patient experience.

In a fast-paced work environment, I prioritize flexibility and continuous learning. I stay organized by keeping track of my tasks and deadlines, and I remain open to feedback and new ideas. Embracing change as an opportunity helps me thrive and find innovative solutions to challenges.

Teamwork plays a critical role in my approach to patient engagement. Collaborating with healthcare professionals and fellow representatives ensures we provide seamless support to patients. I value open communication with my team to share insights and strategies that enhance the overall patient experience.

I am drawn to Sprinter Health because of its innovative approach to healthcare access. Joining a company that prioritizes patient care and uses technology to improve outcomes resonates with my passion for healthcare. I am excited about the opportunity to contribute to a mission that aligns with my values.

To ensure a seamless experience, I actively communicate with patients and keep them informed at each step of their care journey. I follow up on requests diligently and collaborate with colleagues to address any concerns promptly, making sure patients feel supported and valued throughout their experience.

To effectively educate patients about home healthcare services, I use clear and uncomplicated language, focusing on the benefits tailored to their needs. I employ relatable examples and encourage questions, ensuring that my explanations resonate with patients and empower them to make informed decisions regarding their care.