Job details

Dispatch Supervisor Assistant

About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ

Dispatch Supervisor Assistant

Assist the Dispatch Supervisors with administrative tasks and customer engagement to ensure that Transdev is meeting or exceeding our operational goals in dispatch and providing outstanding customer service. The pay for this position is $18/hour, and we provide an attractive benefits package.

Essential Job Functions:

Staff Development:

Support the Dispatch Supervisors by fostering a positive working environment. Ensure that best practices in customer service and leadership are upheld.

Communication and Conflict Resolution:

Maintain regular communication with the Dispatchers and Dispatch Supervisors to ensure customer issues and requests are addressed promptly and acceptably.

Scheduling Assistance:

Assist Dispatchers and Dispatch Supervisors in monitoring and addressing same day schedule adherence by working directly with customers via phone, chat and text to provide accurate ride information; identify and reschedule passengers who are a good fit for alternative transportation services. Ensure that passenger trips are correctly recorded and updated in Trapeze and communicated to the alternative vendors.

Backup Support:

Provide backup support for dispatch duties as needed without compromising primary administrative responsibilities.

Issue Escalation and Reporting:

Proactively identify and escalate issues outside normal operating parameters to the Dispatch Supervisors, ensuring timely resolution and minimizing impact on service quality.

Cross-departmental support:

Assist other departments as needed, demonstrating flexibility and a collaborative spirit to ensure overall organizational success.

Other Duties as Assigned

Qualifications:

Experience in dispatch and/or reservations.
Strong administrative, organizational, conflict resolution, and communication skills.
Ability to work closely with, and support both the Dispatch Supervisors and the Dispatchers in day-to-day operations.
Proficiency in Microsoft Office and familiarity with paratransit scheduling software.
Knowledge of the service area, traffic patterns, and paratransit operations.

Essential Knowledge and Abilities:

Ability to communicate clearly and concisely both verbally and in written form.
Ability to work effectively and harmoniously in pressure situations with fellow employees, supervisors, dispatchers, and bus operators to attain the best possible transit service for customers.
Knowledge of Trapeze preferred.
Ability to operate standard office machines including, but not limited to copy machine, printers, scanner, computer, telephones.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

Drug-free workplace

If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.

California applicants: Please Click Here for CA Employee Privacy Policy.

Transdev Glassdoor Company Review

3.2

Transdev DE&I Review

3.0

CEO of Transdev

Thierry Mallet

Approve of CEO

Average salary estimate

$37440 / YEARLY (est.)

min

max

$37440K

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What You Should Know About Dispatch Supervisor Assistant, Transdev

If you're looking for an engaging opportunity in the transportation sector, look no further than the Dispatch Supervisor Assistant position at Transdev! At Transdev, we're not just a mobility company – we're a global leader improving transportation solutions for cities, counties, and universities across the U.S. Every day, our dedicated team of 32,000 employees are on a mission to empower mobility and create positive customer experiences. As a Dispatch Supervisor Assistant, you'll collaborate directly with our Dispatch Supervisors to handle administrative tasks and enhance customer engagement. Your contributions will help us reach operational excellence while providing exceptional service. With a pay rate of $18/hour, not only do we offer competitive compensation, but we also have an attractive benefits package to back you up! You will help foster a positive work environment and uphold best practices in customer service within a supportive team dynamic. This role will also have you actively communicating and resolving conflicts, assisting in scheduling, and ensuring every passenger trip is accurately represented in our systems. If you have experience in dispatch or reservations, strong communication skills, and are eager to work in a dynamic environment, we’d love to meet you! At Transdev, you’ll find a collaborative spirit and opportunities for growth while making a difference in your community. Let’s move forward together and conquer the challenges in mobility!

Frequently Asked Questions (FAQs) for Dispatch Supervisor Assistant Role at Transdev

What does a Dispatch Supervisor Assistant do at Transdev?

The Dispatch Supervisor Assistant at Transdev plays a crucial role in supporting the Dispatch Supervisors with various administrative tasks and ensuring customer satisfaction. You will assist in maintaining scheduling adherence and communicating with customers to provide accurate ride information. Your work will help Transdev achieve its operational goals while delivering reliable service to passengers.