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Assistant Branch Manager

Hiring Immediately - Assistant Branch Manager 
 
Transdev Services, Inc. is seeking an Assistant Branch Manager for its Boston Public Schools transportation contract.  The ideal candidate will be responsible for all Drivers, Dispatchers, and Supervisors assigned to the facility. 
 
Come join the largest private-sector operator of public transportation in North America - one that cares about its employees, passengers, and their communities.
 
Why Work With Us? 
  • $75,000.00 annual pay rate!  (exempt) 
  • Full time employment with work year-round – not just during the school year! 
  • Medical, Dental and Vision! 
  • Short term/long term disability and life insurance! 
  • Holiday pay! 
  • Paid time off! 
  • 401(K) with a Company match! 
  • Employee assistance program! 
  • Ability to advance your career! 
Responsibilities: 
  • Supervises day-to-day operations and administrative activities by providing liaison between client and company.
  • Facilitates problem solving between departments and resolves employee grievances.
  • Coordinates the scheduling of Dispatchers, Supervisors, and Drivers in the Operations Department.
  • Interacts with the unions representing the employees with the goal of positive interaction.
  • Monitors operations and coordinates the delivery of service with the Branch Manager and Assistant General Managers.
  • Ensures that service to Boston Public Schools remains on schedule and professional.
  • Issues discipline.
  • Assigns employee’s duties as needed.
  • Performs other duties as assigned.
 
 
Education, Licensing, and Certifications Required:
 
  • A high school diploma or equivalent (G.E.D.).
 
Education, Licensing, and Certifications Preferred:
 
  • A Bachelor’s Degree preferred.
 
Experience Required: 
  • A minimum of 4 years of passenger transport experience.
  • A minimum of 2 years of management or supervisory experience.
Experience Preferred:
  • School Bus transit experience preferred.
Skills and Knowledge Required: 
  • Comprehensive knowledge of public management and organization theories, principles, practices, and techniques.
  • Thorough knowledge of the methods of operation of the transit system’s staff and operational departments.
  • Thorough knowledge of basic laws, ordinances and regulations underlying the transit operation.
  • Ability to analyze a variety of complex administrative problems to make sound recommendations for their solutions and to prepare working procedures.
  • Ability to work effectively with labor unions.
  • Excellent written and oral communication skills.
  • Excellent customer service and interpersonal skills.
  • Must be able to demonstrate poise, tact, diplomacy, and possess good judgment and discretions.
  • Proficient with Microsoft Word, Excel and PowerPoint programs.  Ability to achieve competency with proprietary and transit-related software.
  • Highly organized with the ability to handle multiple projects simultaneously while exceeding established goals and objectives.
  • Must be detail oriented and possess effective time management skills.
  • Ability to work with employees to resolve issues, to enhance their professional growth, and to ensure safety compliance.
  • Travel requirement (as a percent):  <10% travel between property locations and for meetings.
 
 
 
Pre-Employment Requirements: 
  • Must pass a drug test, a criminal background check including fingerprinting, and other background screenings.
Physical Requirements: 
 
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
  • Considerable use of the arms, repetitive hand-wrist motion; and much walking, stooping, reaching, climbing, lifting, balancing, and handling of materials.
  • Must be able to work shifts or flexible work schedules as needed.
  • 80% of work is accomplished indoors and in air conditioned or well-ventilated facilities.
  • 20% of work is accomplished outdoors in various weather conditions, on or near vehicles.
  • Indoor work is accomplished in an office or in a cubicle space equipped with a telephone and computer.
  • The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.
  • May be required to lift up to 50 pounds.
  • Exposure to heavy traffic areas while performing the duties of the job.
  • Exposure to considerable amounts of dust, vehicle fumes and noise.
  • Must be able to travel for Company training, meetings, or support missions.
 
Work Environment: 
 
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
While performing the duties of this job, the employee may be exposed to outside weather conditions. The employee is frequently exposed to moving mechanical parts.  The employee is occasionally exposed to fumes or airborne particles.  The noise level in the environment is moderate.
 
The job requirements and duties outlined in this document may be subject to change to meet the needs of each property location.
 
About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.   
  
Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ  
  
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
 
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
 
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law. 
Drug-free workplace
 
If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.
 
California applicants:  Please Click Here for CA Employee Privacy Policy.
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What You Should Know About Assistant Branch Manager, Transdev

Are you ready to take on a pivotal role as an Assistant Branch Manager at Transdev Services, Inc.? This exciting opportunity invites you to join a dynamic team responsible for overseeing the Boston Public Schools transportation contract. In this position, you'll manage the day-to-day operations, supervising a dedicated group of Drivers, Dispatchers, and Supervisors who ensure everything runs smoothly. Your skills in problem-solving and administration will shine as you act as a liaison between our client and your team, facilitating collaboration and fostering positive interactions with labor unions. With a generous annual pay of $75,000 and a range of benefits including medical, dental, and vision coverage, you'll enjoy full-time employment year-round. No need to worry about downtime – you’ll be actively engaged in helping to maintain punctual and professional service for our students. At Transdev, we pride ourselves on empowering our employees and providing opportunities for career advancement. If you have a passion for transportation, strong leadership skills, and at least 4 years of experience in passenger transport, we want to hear from you! You'll also appreciate the supportive environment that allows you to thrive and excel in your career while making a real difference in your community. Ready to elevate your career? Join us at Transdev and be part of a forward-thinking company dedicated to mobility solutions.

Frequently Asked Questions (FAQs) for Assistant Branch Manager Role at Transdev
What are the responsibilities of an Assistant Branch Manager at Transdev Services, Inc.?

As an Assistant Branch Manager at Transdev Services, Inc., you will be responsible for supervising day-to-day operations, managing dispatchers, drivers, and supervisors, and ensuring compliance with safety protocols and service schedules. You'll act as a liaison between the client and company, facilitating effective problem-solving and employee interaction.

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What qualifications do I need to apply for the Assistant Branch Manager position at Transdev Services, Inc.?

To apply for the Assistant Branch Manager position at Transdev Services, Inc., you should have at least a high school diploma or equivalent, with a preferred Bachelor’s Degree. Additionally, having a minimum of 4 years of passenger transport experience and 2 years of management experience is essential.

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What benefits can I expect as an Assistant Branch Manager at Transdev Services, Inc.?

As an Assistant Branch Manager at Transdev Services, Inc., you can expect a comprehensive benefits package that includes a competitive salary of $75,000, medical, dental, and vision insurance, short and long-term disability, paid time off, holiday pay, a 401(K) with company match, and opportunities for career advancement.

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How does Transdev Services, Inc. support employee growth in the Assistant Branch Manager role?

Transdev Services, Inc. is committed to the professional growth of its employees, including those in the Assistant Branch Manager role. You will have access to various training programs and resources that enhance your skills and encourage career progression within the company.

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What is the work environment like for an Assistant Branch Manager at Transdev Services, Inc.?

The work environment for an Assistant Branch Manager at Transdev Services, Inc. consists of both indoor and outdoor settings. You'll spend a significant amount of time in offices or cubicles but will also engage in outdoor activities, ensuring that you remain active while managing transit operations.

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What key skills should an Assistant Branch Manager at Transdev Services, Inc. possess?

Key skills for an Assistant Branch Manager at Transdev Services, Inc. include strong leadership abilities, excellent communication skills, analytical problem-solving capabilities, proficiency in Microsoft Office Suite, and the ability to manage multiple projects while maintaining a focus on employee and customer satisfaction.

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What is the hiring process for the Assistant Branch Manager position at Transdev Services, Inc.?

The hiring process for the Assistant Branch Manager position at Transdev Services, Inc. typically includes submitting an application, undergoing an initial screening interview, and participating in a series of interviews that assess your experience, skills, and cultural fit with the company.

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Common Interview Questions for Assistant Branch Manager
Can you describe your experience in managing transportation operations?

To respond effectively, provide specific examples that highlight your past roles in managing transportation teams. Discuss achievements, challenges you've overcome, and how you ensured operational efficiency during your tenure.

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How do you handle conflicts between team members effectively?

In your answer, emphasize your conflict resolution skills, detailing specific strategies you employ to mediate disputes and foster a team-oriented environment. Share an example of a conflict you resolved successfully.

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What steps would you take to improve service delivery in a transportation setting?

Outline your strategic approach to enhancing service delivery, focusing on staff training, scheduling optimization, route planning, and customer feedback integration. Provide examples of successful improvements you have implemented in the past.

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Describe a time when you had to discipline an employee. How did you approach it?

Share a detailed account of a disciplinary situation, focusing on your preparation, the process of communication, and how you ensured fairness and clarity. Highlight the importance of documentation and follow-up to support your actions.

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How do you prioritize tasks in a fast-paced environment?

Discuss your time management techniques, explaining how you assess and rank tasks based on urgency and importance. A practical example can illustrate your organizational skills and ability to adapt to shifting priorities.

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What role does communication play in managing your team?

Highlight the significance of clear communication in leadership. Discuss methods you use to foster open dialogue within your team, ensuring everyone feels heard and aligned with organizational goals.

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How do you ensure compliance with safety standards in transportation?

Detail your strategies for maintaining safety compliance, referencing training initiatives, regular assessments, and collaboration with staff to uphold safety standards. Illustrate with examples that demonstrate your commitment to safety.

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What experience do you have in working with labor unions?

To answer this, share any relevant experiences negotiating or collaborating with labor unions, emphasizing the importance of building positive relationships and understanding union perspectives to facilitate smoother operations.

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Describe how you would engage with the community served by your transportation services.

Discuss your approach to community engagement, detailing any initiatives or outreach programs you've implemented. Highlight the importance of understanding community needs and fostering positive relationships with residents.

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What qualities do you believe are essential for an Assistant Branch Manager in transportation?

Share your thoughts on key qualities such as leadership, problem-solving ability, communication skills, and customer service focus. Relate these qualities back to your experience and how they have contributed to your success in past roles.

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Transdev US is part of a global company spanning 19 countries across six continents. As an operator and global integrator of mobility, Transdev – The mobility company – empowers freedom to move every day thanks to safe, reliable and innovative sol...

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Full-time, on-site
DATE POSTED
November 26, 2024

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