Key Account Store Operations Specialist

At Too Good To Go, we have an ambitious goal: to inspire and empower everyone to fight food waste. Why do we need to do that? Because more than 1/3 of the food produced in the world is wasted. And that has a huge impact on the health of our planet, 10% of greenhouse gas emissions come from food waste!

As the world’s largest food waste-fighting app, we connect stores that have unsold, surplus food with consumers who buy and enjoy it. But we’re more than an app: we are a certified B Corporation and our mission is to inspire and empower everyone to take action against food waste, so we’re doing all we can to create educational tools, make our knowledge as accessible as possible, find new business solutions and even change legislation to reduce food waste.

We’re growing fast, with our community of over 100 million users in 19 countries saving more than 350 million meals from going to waste - that’s more than 945,000 tonnes of CO2e saved! But there’s still a lot more we want to achieve.

That means we’re looking for talented people with diverse skills and backgrounds to add to our growing team. That is where you come in: we’re looking for a Key Account Store Operations Specialists to join us in our Melbourne office 

Your mission:

Our Store Operations team holds responsibility for the engagement, experience and quality of our Key Account stores. As a Store Operations Specialist, you will work directly with these stores, building relationships with store managers and their staff, helping them to maximise the partnership with Too Good To Go and rescue as much food from going to waste as possible.

This is a brand new role at Too Good To Go Australia, so you will be playing a significant role in our growth and evolution in providing better than ever support and service to our food waste-fighting partners.

Your Role:

Reporting into a Senior Business Development Manager, you will be working with a portfolio of our most prominent brands within your business segment. As well as working on numerous special projects across Our segments Grocery retail, Cafe chains, Petrol forecourts and Foodservice.

You will work in a hands-on, front-line capacity, ensuring our key partner stores have everything they need to succeed. You will report to one of the Senior Business Development Managers but as the marketplace is developing, you will also work directly with the other Business Development Managers , you will engage with the stores directly via phone and email to optimise store engagement, improve performance, and increase supply.

Providing a smooth onboarding process for new stores using scalable tools and methods. A lot of this work will also be hands on.Support stores to use Too Good To Go and our systems, providing training to new managers and staff

• Engage store managers and staff on fighting food waste 

Ensure your stores are maximising their supply so no food is being wasted

• Identify feedback trends from conversations with stores, monitor their statistical data and escalate to the Business Development Managers. 
• Ensure stores have good experiences with our customers and take action to improve store quality
• Support with building presentations for a partner’s head office; highlighting anecdotal feedback and store performance 
• Administrative tasks, including mass updates for public holidays, and ensuring store information is up to date and accurate

We are looking for:

• Engaging Communicators: Confident individuals with exceptional communication skills especially on the phone and a knack for building rapport with diverse stakeholders.
• Team Players: Collaborative individuals who align with Too Good To Go's mission and enjoy sharing insights and best practices within a supportive sales environment.
• Results-Oriented Performers: Consistent achievers who excel at meeting both individual and team targets, driven by a desire for impact and continuous improvement.
• Data driven: An affinity working with data and the eagerness to learn
• Growth Mindset: Individuals who are adaptable, eager to learn, and committed to embodying our values as we navigate and grow the Australian market.
• Ownership Mentality: Proactive self-starters who take accountability for their performance, effectively manage workloads, and communicate transparently with their managers.
• Repetitiveness: Comfort in handling repetitive tasks, knowing each task contributes to saving food from going to waste. And always looking for scalability of work.
• Resilience & emotional intelligence: an ability to bounce back when the going gets tough, support your team mates, and understand the needs of our partners.
• Additional Language Skills: Fluency in languages beyond English is an advantage.

If you have:

• An interest in business and sales and a desire to learn
• High energy and self-motivation
• First class communication skills - from listening to presenting ideas and persuading 
• Strong organisational and time management skills
• Driven not only by individual performance but also by the desire to see your team succeed
• Full Australian working rights (no working holiday visas)

then we’d love to hear from you!

We recognise that every individual has a unique background that brings value, so we don’t require the following specific experience, but it would be nice if you have:

• Experience in a sales role, specifically where you have worked with existing customers over the phone and in person
• Experience working with data and turning raw data into meaningful actions and conclusions.
• Having worked with Salesforce is a plus, but any experience using a CRM tool will be useful.

Our values

• We Win Together
• We Raise the Bar
• We Keep It Simple
• We Build A Legacy
• We Care

What we offer

• A rare opportunity to work in a social impact company (and certified B Corporation!) where you can see real and tangible impact in your role.
• The unique opportunity to join the pioneering team leading the expansion of a proven food surplus marketplace into Australia
• Working alongside an international community of users, partners and 1,200+ colleagues across 19 countries that are on the same important mission.
• Personal and professional development opportunities in a fast-paced scale-up environment.
• An inclusive company culture where you can bring your authentic self to work
• Most of your time will be spent in the office with the team or out in the field talking to prospective partners but we do offer flexibility to work from home as well. 
• A strong, values-driven team culture where we celebrate successes and socialise with colleagues 

Benefits

• 20 days of annual leave plus additional 5 days p.a. after 6 months of employment
• 10 weeks parental leave at full pay, available to all natural and adoptive parents after 6 months
• Shareback Volunteering Days: Up to 4 paid volunteering days to help tackle food insecurity
• Learning, career development and performance recognition programs because hard work should never go unnoticed
• Access to Employee Assistance Program & regular care conversations so you can bring your best self to work

A little more about us

https://www.timeout.com/melbourne/news/the-worlds-largest-marketplace-for-surplus-food-is-coming-to-melbourne-to-fight-food-waste-032824

https://www.retailbiz.com.au/topics/supply-chain/danish-social-impact-company-too-good-to-go-expands-to-australia/

https://insidefmcg.com.au/2024/03/14/too-good-to-go-launches-mobile-marketplace-for-surplus-food-in-melbourne/