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Key Account Lead

🌏 Mission: At Too Good To Go, we have an ambitious mission: to inspire and empower everyone to fight food waste together. More than 1/3 of all food produced in the world is wasted, which has a huge impact on our planet - 10% of greenhouse gas emissions to be exact. 

💻 Product: Too Good To Go operates the world's largest marketplace for surplus food, where we connect food businesses with consumers who can buy and enjoy it at 50%+ off retail value. Alongside our app, we operate an end-to-end surplus food management solution, and influence legislation to reduce food waste.

📈 Scale:  We continue to grow fast. Our community of 100+ million registered users and 160,000+ active partners across 19 countries, have already saved 350 million meals from going to waste. We partner with some of the industry’s biggest names like Starbucks, Whole Foods Market, Metro, and Tim Hortons to drive social and climate impact.

⭐️ Impact: We are a certified B Corp social impact company. Too Good To Go was named in FastCompany list of the World's Most Innovative Companies and World Changing Ideas. We are also honoured to be included in TIME’s 100 Most Influential Companies. Most recently, we won Apple’s coveted Cultural Impact Winner.

 

The Key Accounts Team Lead role

This is a sales manager role focused on account management and creating value for our largest partners. You will lead a team of Key Account Managers to add more quality stores and Surprise Bags to fight food waste with Too Good To Go.  

As a Team Lead, you will report directly to the Country Director (CA) and play an important role in driving our market penetration. Key responsibilities include:

  • Be responsible for team performance from target setting and accurate forecasting, to driving KPIs and landing results.
  • Upskill the team to excel at building and nurturing strong relationships with key customers to drive growth and revenue results.
  • Be customer-obsessed to consistently learn from our partners about their food loss & waste goals, then drive value for a successful long term partnership 

You would be a great candidate if you’re:

  • Concise in your pitch, curious in your analysis. You are an effective communicator (regardless of audience) and are persuasive with words as you are with numbers.
  • Thrives in the face of a challenge. You navigate ambiguity well, and embrace it as an opportunity to learn. You aren’t afraid to experiment to chase outsized impact.
  • Strategic in nature, resilient in execution. You won’t stop till we achieve our company’s vision of a world without food waste

Requirements:

  • 5-7 years in a sales role with a proven record of exceeding targets. Industry experience that translates well include: technology, marketplaces, and food/hospitality.
  • 3 years of people management experience. Proven record of building and leading teams to achieve and exceed targets. 
  • Polished, detail-oriented professional with a humble and collaborative attitude.
  • Experience with value-based selling and/or MEDDICC methodology.
  • Experience collaborating effectively cross-functionally with our Marketing, Data, Operations teams, especially within a matrixed organisation, 
  • Experience with Salesforce (or CRM)  preferred; accountability and demonstrated ability to effectively manage and meet key performance indicators (KPIs) 
  • Enthusiasm for sustainability, food waste reduction, and environmental issues.
  • Full professional proficiency in French/English is an asset 

 

Our values:

  • We Win Together
  • We Raise the Bar
  • We Keep It Simple
  • We Build A Legacy
  • We Care

What we offer

  • A rare opportunity to work in a social impact company (and certified B Corporation!) where you can see real and tangible impact in your role.
  • Working alongside an international community of users, partners and 1,100+ colleagues across 17 countries that are on the same important mission.
  • Personal and professional development opportunities in a fast-paced scale-up environment.
  • An inclusive company culture where you can bring your authentic self to work
  • A strong, values-driven team culture where we celebrate successes and socialize with colleagues that care to offer 

Benefits

  • WORK FLEXIBLY: 
    • Enjoy hybrid working from our great, centrally-located offices, and at home. We are 3 days in-office.
    • Extra parental leave and days off beyond local legislation and the option to take an extra week of unpaid leave
    • 100% Employer paid health coverage options for employee (Includes medical EPO plan, dental, and vision)
    • 50% employer paid health coverage options for your family
    • Additional days off for significant life events
  • CELEBRATE & SOCIALISE
    • Regular social events like summer and winter parties.
    • Coffee, snacks and fully-equipped kitchens.
    • Get to know our community with a monthly free Surprise Bag
    • Paid volunteer time through our Shareback volunteering programme
    • Women in the Workplace, P.R.I.D.E., People of Colour and Functionally Diverse Employee Resource Groups 

How to apply

Please submit your CV and cover letter in English. A member of our Talent Acquisition team will be in touch within a few weeks. We look forward to reading your application! 

A Movement for Everyone
We want to inspire and empower everyone to fight food waste together. With that mission, it’s only natural that we want to build a diverse and inclusive team of highly capable individuals who are passionate about doing things in a better way. We strongly believe we all excel and are more creative when we’re allowed to be ourselves, and we’re committed to a culture where all of us belong.
We are an equal opportunity employer and all employment is decided on the basis of qualifications, merit and business need. If you need reasonable accommodation at any point in the application or interview process, please let us know.

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CEO of Too Good To Go
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Mette Lykke
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Average salary estimate

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What You Should Know About Key Account Lead, Too Good To Go

At Too Good To Go, we are on a mission to tackle food waste, and we’re looking for a Key Account Lead to join our Toronto team! If you’re passionate about sustainability and making a tangible impact, this role might just be the perfect fit for you. As a Key Account Lead, you'll lead a dynamic team of Account Managers, forging relationships with some of our largest partners—think Starbucks, Metro, and Whole Foods Market! Your role will involve not only achieving sales targets but also driving strategic partnerships that help reduce food waste. Imagine working with a community of over 160,000 active partners and seeing first-hand how our marketplace connects food businesses with consumers seeking to enjoy quality surplus food at half the retail price. We value concise communication and strategic thinking, and we celebrate resilience and adaptability amid challenges. You'll play a vital role in shaping our approach to customer success, using your keen insights to drive growth and innovation. Plus, you’ll be supported by working in a company recognized for its social impact—certified B Corp and featured in TIME's Most Influential Companies. Here, your expertise in managing people and relationships can truly shine, all while contributing to our vision of a world without food waste. Join us on this exciting journey to change the way food is wasted and create a more sustainable future together.

Frequently Asked Questions (FAQs) for Key Account Lead Role at Too Good To Go
What qualifications are needed for the Key Account Lead role at Too Good To Go?

To be considered for the Key Account Lead role at Too Good To Go, you'll need 5-7 years of sales experience with a proven record of exceeding targets. Additionally, you'll require at least 3 years of people management experience, and familiarity with value-based selling methodologies such as MEDDICC can be beneficial. An enthusiasm for sustainability and food waste reduction is also essential.

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What makes Too Good To Go an innovative company to work for?

Too Good To Go has been recognized as one of the World's Most Innovative Companies and Cultural Impact Winners by major publications. By joining the team as a Key Account Lead, you join an organization that influences legislation and sparks significant change in reducing food waste, thus contributing to environmental sustainability efforts globally.

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Common Interview Questions for Key Account Lead
How do you approach building relationships with key partners?

When building relationships with key partners, I emphasize the importance of active listening and understanding their unique needs and goals. I stay customer-focused, often conducting regular check-ins to gather feedback and ensure we’re aligned on expectations, which fosters trust and long-term collaboration.

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Can you give an example of a successful sales target you’ve exceeded?

In my previous role, I developed a strategic plan that involved targeted customer outreach and data-driven decision-making, resulting in a 30% revenue increase in one quarter alone. By tailoring customer solutions and leveraging team strengths, we not only achieved but exceeded our sales targets, celebrating our success together.

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What strategies do you use to motivate your team?

To motivate my team, I promote an atmosphere of transparency and celebration of both small wins and large goals. Regular team meetings where we review progress and share insights help maintain energy and enthusiasm. Additionally, I encourage individual professional development opportunities, making it clear that their growth is just as important as reaching our team goals.

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How would you handle a situation where a key account is not meeting expectations?

In such a situation, I would conduct a thorough analysis of the partnership to identify gaps in performance or communication. Engaging in open dialogue with the client would be crucial, ensuring we address their concerns while providing tailored solutions to enhance our partnership. It’s essential to turn challenges into opportunities.

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How do you prioritize your work when managing multiple accounts?

To effectively manage multiple accounts, I use a combination of prioritization and time management tools. I prioritize accounts based on their revenue potential and strategic importance, ensuring that I allocate regular touchpoints to all partners, while keeping an organized schedule using CRM tools to track interactions and follow-ups.

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Describe your experience with value-based selling.

My experience with value-based selling involves focusing on the benefits our solutions provide to clients rather than just features. By exploring and communicating how our offerings align with their goals, I can justify pricing and improve perceived value. I often utilize feedback loops to refine our approach and adapt to customer needs continuously.

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What role does sustainability play in your work?

Sustainability is at the core of my decision-making process. I constantly seek ways to integrate sustainable practices into our strategies and partnerships. This involves not only promoting our eco-friendly initiatives but also ensuring our sales efforts align with reducing waste and creating long-term environmental benefits for clients.

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How do you handle constructive criticism from your superiors?

I view constructive criticism as a valuable opportunity for growth. When receiving feedback, I maintain an open mind and seek to understand the perspective of my superiors. I then create action plans to address the feedback and improve my performance. Continuous learning is essential in a dynamic role.

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How do you ensure cross-functional collaboration in your role?

Ensuring cross-functional collaboration involves establishing clear communication channels and setting joint objectives with other departments. I hold regular strategy sessions with teams like marketing and operations to ensure alignment and share insights, creating a unified approach that benefits our key clients and enhances overall success.

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What metrics do you consider most important for assessing Key Account performance?

When assessing Key Account performance, I focus on metrics such as revenue growth, customer satisfaction scores, and retention rates. Additionally, tracking the effectiveness of our strategic initiatives and understanding partners' evolving needs are crucial for continuous improvement and sustainable success.

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We're working to end food waste. To do so, we're assembling a passionate team of problem-solvers to help us make this happen. From customer care to sales, marketing to public affairs - we give you a chance to use your talent for good. MISSION: To...

95 jobs
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VIEW MATCH
FUNDING
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TEAM SIZE
SALARY RANGE
$70,000/yr - $90,000/yr
EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
November 27, 2024

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