Job details

Senior Manager, Credit Risk

Now, more than ever, the Toast team is committed to our customers. We’re taking steps to help restaurants navigate these unprecedented times with technology, resources, and community. Our focus is on building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. And because our technology is purpose-built for restaurants, by restaurant people, restaurants can trust that we’ll deliver on their needs for today while investing in experiences that will power their restaurant of the future.

Bready* to make a change?

The Fintech Risk team at Toast is responsible for driving risk-informed growth for the rapidly expanding Toast Fintech line of business. Whether it is enhancing our strategy and processes, sharpening our policies or identifying new products for our merchants, the risk team is an integral part of charting the path for the business.

We are seeking an experienced and strategic leader to join our Credit Risk function as a Senior Manager. In this crucial role, you will spearhead our credit risk strategies, lead a growing team of analysts, and drive innovation in our lending business. The ideal candidate will have a proven track record in credit risk management, a passion for data-driven decision-making, and the ability to influence cross-functional stakeholders.

About this roll* (Responsibilities)

Strategic Leadership
- Develop and execute comprehensive credit risk strategies aligned with Toast's business objectives and risk appetite
- Lead initiatives to optimize credit policies, underwriting criteria, and portfolio management practices
- Drive innovation in risk assessment methodologies and tools
Team Management and Development:
- Lead, mentor, and develop a high-performing team of credit risk professionals
- Foster a culture of continuous learning, innovation, and excellence
- Attract and retain top talent in the credit risk domain
Portfolio Performance and Risk Analytics:
- Oversee portfolio health, performance metrics, and risk indicators
- Conduct advanced analytics to identify trends, opportunities, and potential risks
- Develop and implement stress testing and scenario analysis frameworks
- Maintain and update credit risk policy documents and procedures, ensuring compliance with regulatory requirements and industry best practices
Cross-functional Leadership:
- Collaborate with senior leadership across Product, Finance, Operations, and Engineering to drive business growth while managing risk
- Present complex risk concepts and recommendations to leadership
- Influence product development and business strategies through risk insights
Innovation and Technology:
- Champion the adoption of advanced analytics, machine learning, and AI in credit risk management
- Drive the implementation of new risk management technologies and platforms
- Stay abreast of emerging trends and technologies in credit risk and fintech

Do you have the right ingredients*? (Requirements)

10+ years of experience in credit risk management, with a significant focus on strategy and leadership
5+ years of experience managing teams in a fast-paced, high-growth environment
Advanced degree in a quantitative field (e.g., Statistics, Economics, Finance) or MBA
Deep understanding of credit risk principles, regulations, and best practices in lending
Strong proficiency in data analysis tools (e.g., SQL, Python, R) and experience with risk modeling techniques
Proven track record of implementing successful credit risk strategies and driving business results
Exceptional analytical, problem-solving, and decision-making skills
Outstanding communication and interpersonal skills, with the ability to influence at all levels of an organization
Experience in fintech or innovative lending products is highly desirable
Able to commit to core EST working hours

Our Spread* of Total Rewards
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

#LI-REMOTE

The base salary range for this role is listed below. The starting salary will be determined based on skills and experience. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions, if eligible), benefits, and equity (if eligible).

Pay Range

$131,000—$210,000 USD

Diversity, Equity, and Inclusion is Baked into our Recipe for Success

At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.

We Thrive Together

We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast.

Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.

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For roles in the United States, It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Average salary estimate

$170500 / YEARLY (est.)

min

max

$131000K

$210000K

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