Associate Onboarding Consultant

Associate Onboarding Consultant

Location: Chennai , Work Mode: Hybrid
Shift: Night Shift / US Shift (6:30 PM – 4:00 AM IST)
Qualification: Bachelor's Degree is mandatory

At Toast, we’re building the restaurant platform that helps restaurants adapt, take control, and get back to doing what they love—growing the businesses they’re passionate about.

Bready to make a change? 🍞

About the Role

As an Onboarding Support team member, you’ll be pivotal in supporting internal productivity goals and ensuring the success of our customers using the Toast platform.

Key Responsibilities

• Leverage product knowledge and customer service expertise to support cross-functional workflows

• Meet defined SLAs consistently for assigned tasks

• Manage multiple tasks with competing deadlines efficiently

• Drive continuous improvement within the onboarding process

• Collaborate closely with teammates across local and global teams

• Communicate openly to raise concerns and share suggestions

• Embrace change and proactively pursue learning opportunities

• Manage tools including Salesforce.com, Zendesk, JIRA, and Asana

Required Skills & Experience

• 3–6 years of experience in a professional customer service environment, supporting internal teams

• Bachelor’s degree is mandatory

• Strong communication skills (verbal and written)

• Experience meeting SLAs in task-driven environments

• Analytical and problem-solving mindset

• Proficiency in Google Suite

• Fast learner, self-starter, and team player

We Are Toasters

At Toast, our employees are the secret ingredient. We’re committed to diversity, equity, and inclusion. We proudly reflect the diversity of the restaurant industry and create equitable opportunities for all.