Virtual Lifestyle Concierge Specialist

Craft Everyday Magic: | Join the Global Concierge Leader as a Lifestyle Manager (Virtual Concierge)

Do you have a passion for exceptional service and an eye for curating unforgettable experiences? Are you the person friends call when they need a perfect hotel, dinner reservation, or travel recommendation—because you always know just the thing?

At TEN, we help people live better lives through access. As a Lifestyle Manager, you’ll be the voice on the other end of the line making things happen—whether it’s a weekend getaway, a hard-to-find dinner reservation, or personalized gift ideas. You’ll support our members by phone, delivering thoughtful solutions, tailored suggestions, and white-glove service, every time.

We are looking for a passionate, motivated and resourceful individual to join our Lifestyle team. As a Lifestyle Manager you will be fulfilling requests on behalf of our members, including fulfilling luxury dining requests, planning of special events and occasions, scheduling travels for members mainly in the US but covering several destinations world-wide. 

You’ll love this role if you:

• Have a strong foundation or personal passion in travel, hospitality, or service industries
• Enjoy problem-solving and personalizing recommendations
• Communicate clearly, empathetically, and with polish—especially virtually
• Take pride in delivering above-and-beyond service every time
• Excel in fast-paced settings with variety and challenge—where no two days are the same
• Be the go-to expert for our members—handling everything from luxury dining bookings and travel planning to thoughtful gift ideas and one-of-a-kind experiences
• Thrive on curating unforgettable moments with efficiency, care, and creativity
• Use your knowledge of the American lifestyle scene to deliver personalized, high-touch service that makes a real difference
• Stay sharp by keeping up with trends, knowing what our competitors are offering, and what our members are seeking access to
• Collaborate with a passionate, supportive team, sharing insights and expertise to raise the bar
• Meeting service goals and exceeding expectations will come naturally—you take pride in getting it right and going the extra mile
• Adapt to our fast-paced, ever-evolving environment by staying organized, flexible, and proactive
• Be available for evening and weekend shifts—and enjoy the satisfaction of making someone's day

What You’ll Be Doing:

• Work with members primarily by telephone to take the brief, understand their needs, and identify preferences and interests proactively
• Acknowledge requests and provide a detailed response that meets or exceeds expectations within the required deadline
• Liaise with members, suppliers, and Ten staff to deliver the best possible content in response to requests
• Always act in the best interest of the member, ensuring their needs are fully met
• Resolve each request in the most resourceful and intelligent way possible
• Investigate opportunities to add value to each request and exceed member expectations
• Ask open questions to better understand the member’s needs, interests, and requirements
• Introduce members to other areas of the service to promote full usage and repeat business
• Gather feedback from previous requests and share through appropriate channels to support member satisfaction and retention
• Maintain high standards of service and communication throughout the entire member journey
• Confidently negotiate with suppliers to ensure the best possible service outcomes for members
• Communicate via CRM systems, including professional email correspondence with members
• Represent the business externally at networking events, restaurants, or similar to enhance the company’s profile
• Stay up to date on new restaurant openings and local events in your assigned area
• Meet monthly KPIs, including Commission, NPS, and Efficiency

• Minimum of 2 years working within the lifestyle industry (travel, dining, tickets,...)

• A sharp eye for detail is essential to delivering high-quality results in this role

• Flexible and quick to adapt to shifting priorities
• Clear, confident communicator with strong problem-solving skills
• Proficient in Microsoft Office
• Passionate about member service and commercial success
• Keeps colleagues informed with thoughtful, tailored communication
• Fluent in written and spoken English, additional language skills advantageous

At Ten, we believe our people are at the core of everything we do. We’ve cultivated a culture that not only acknowledges hard work but celebrates and rewards it. From regular appraisals to our annual Extra Mile Awards, we ensure that those who go above and beyond receive the recognition they deserve. We’re committed to supporting our employees in achieving both their personal and professional aspirations, encouraging everyone to integrate their goals and interests into a fulfilling career with us. 

Our offerings are tailored to meet your needs. Alongside a competitive salary, you’ll gain access to extensive professional lifestyle and travel networks, broadening your horizons and connections. We also provide flexible working arrangements, allowing you to balance your home and office life seamlessly. 

Our Benefits Package includes:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Tuition reimbursement
• Vision insurance

At Ten, you’ll be part of a global, dynamic, and inclusive team, with diversity at its core and endless opportunities for growth.

Join us and experience a workplace where you can truly thrive. Ten TV - Ten Lifestyle Group

Who We Are

Ten Life Group is a global luxury concierge service and our travel department is offering a unique opportunity to join a vibrant team. Our clients and colleagues are the cornerstones of what we do, and we serve High-Networth (HNW) and UHNW clients with their requests for leisure travel. At Ten our goal is simple, to become the most trusted service business in the world.

We deliver our service through a combination of Ten’s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to keep innovating, inspiring and continuing to improve the lives of millions of members. As a Certified B Corp, Ten Lifestyle Group joins a global community of businesses united by a shared goal of making a positive impact on society and the environment.

To find out more about Ten, please watch this short video This is what we Do!

Beside offering a private membership tier, Ten serves some of the most valuable customers of the world's leading private banks, premium financial services and luxury brands. Corporate clients use Ten’s services to acquire, engage and retain affluent, high-net-worth customers. The service drives critical customer metrics, including revenue growth and Net Promoter Score, and supports digital transformation initiatives. As a Certified B Corp company, we join a global community of businesses united by a shared goal of making a positive impact on society and the environment. 

Ten's partnerships are based on multi-year contracts which generate revenue through platform-as-a-service and technology fees. Its operations are underpinned by an increasingly sophisticated personalization platform comprising industry-first, proprietary technology, thousands of supplier relationships and 25 years of expertise delivered from 22 global offices. All Ten's services are made available to clients on either a white-label, co-branded, or affiliate partnership basis.

Looking ahead, Ten's strategy revolves around four key areas:

• Deliver a world-class member experience
• Invest in technology
• Expand contracts with new and existing clients
• Establish a foothold in new markets by leveraging its market-leading service proposition

For more information, please watch Ten's Growth Engine Video https://tenlifestylegroup.com/investors/#growth-en...

Commitment to Diversity

We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance and business needs.

“Ten works with a small preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time. Ten Group is not responsible for any fees related to unsolicited resumes.”

Thank you for considering a career with us. Don't miss the opportunity to join our team!