Assistant Store Manager

Thuma is seeking an Assistant Store Manager to join our new team in San Francisco. In this role, you will play a critical part in delivering a 6-star guest experience ensuring every interaction embodies Thuma’s inviting, elevated, and confident brand ethos.

You will foster a positive and collaborative work environment, mentoring and developing team members and driving excellent guest service. You will partner closely with store leadership to identify and execute strategies that contribute to the store’s growth and success. You will play a critical role in ensuring all store operations run smoothly including inventory management, team scheduling, and maintaining Thuma’s high visual merchandising standards.

• Lead by example in providing exceptional guest service, creating a welcoming and guest-centric environment that drives satisfaction, loyalty and sales. 
• Serve as a Thuma brand ambassador and product expert, ensuring visually appealing merchandise displays that align with our brand guidelines and company initiatives.
• Assist the Store Manager in day-to-day store operations, including overseeing both the retail space and cafe, maintaining operational efficiency, and ensuring compliance with cash management and safety standards.
• Manage inventory efficiently by partnering with the rest of the team on operations and logistics to maintain optimal stock levels and minimize discrepancies and overall organization.
• Train, mentor, and support new and current team members, fostering a positive and collaborative work environment that encourages professional growth and team excellence.
• Step into leadership responsibilities when the Store Manager is unavailable, including decision-making and guiding the team.
• Collaborate with the Store Manager to develop and execute guest engagement strategies and guest service improvements that align with business goals.
• Assist in the cafe as needed, taking orders and serving customers with precision and care.
• Maintain the store’s cleanliness and visual standards daily to create an engaging and comfortable shopping experience.
• Perform additional duties as needed to ensure overall store success.

• Must be based in San Francisco
• 3-5 years of experience in a retail environment
• Supervisory or management experience is strongly preferred.
• Strong skills in visual merchandising with an eye for detail and knowledge of visual design principles.
• Excellent customer service skills and operational experience.
• Strong communication, collaboration and problem solving skills.
• Demonstrated experience in inventory management and stock control.
• Proven ability to lead, motivate, and develop a team to achieve goals.
• Proactive problem-solving skills and the ability to make sound decisions in the absence of the Store Manager.
• Flexible availability, including weekends and holidays.
• Proficiency in Microsoft Office; experience with Shopify, NetSuite and Gladly is a plus.

• Ability to be mobile on the sales floor for extended periods.
• Capacity to lift and move medium to large items, up to 75 lbs., using proper equipment and safety techniques.

Why Join Us:

Benefits: Comprehensive medical, dental + vision coverage options with generous employer contributions *

401k: Participation in our 401k program where we will match up to 6% of your contributions*

Paid Time Off: We believe healthy, happy, relaxed people do better work

Extras: 12 weeks of paid parental leave + company sponsored membership at One Medical *

Employee Discount: We provide an employee discount of 40% off all Thuma products

Room Upgrade: A complimentary product credit when you start, worth up to $2,000

* Eligible employees

Who We Are

Thuma is a modern design company specializing in furniture and home goods. We believe simplicity is the ultimate luxury. That the details matter. And that good design is good hospitality.

We recognize that people come with a wealth of knowledge and are talented beyond the scope of a functional role. If this sounds like you, we encourage you to apply even if your experience doesn’t precisely match our job description. We hire for integrity, initiative, collaborative spirit, open mindedness, and willingness to learn. 

Thuma is dedicated to going above and beyond to bring people with diverse perspectives and unique experiences together to do great work. We strive to create a sense of belonging by creating an inclusive culture where everyone can be their authentic self and by treating each and every team member with kindness, equity, and respect, always.